Dock Master

Building-and-Land-Technology; Stamford (CT); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Medical Insurance

Dental Insurance

Vision Plan

401(k) Plan

Life Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Tuition Reimbursement

Housing Discount at BLT Properties

Job summary

Harbor Point Marinas in Stamford, CT is seeking an experienced Dock Master to oversee daily dock operations and enhance the guest experience at our waterfront marinas. The role requires hands-on leadership, strong boating knowledge, and a commitment to safety and service excellence.

The Dock Master will coordinate vessel arrivals/departures, supervise dockhands, and ensure a polished, hospitality-driven environment for boaters and guests year-round.

Qualifications

• 3+ years of experience in marina operations or related waterfront environment.
• Strong knowledge of boating, docking procedures, and marina safety.
• Experience supervising dockhands or marina staff.
• Strong customer service skills with a hospitality mindset.
• Ability to work with boat owners, captains, guests, vendors, and stakeholders.

Responsibilities

• Oversee daily dock operations to ensure safe, organized, and exceptional marina experience.
• Serve as primary contact for marina customers, boaters, guests, and visitors.
• Assist with vessel arrivals/departures, docking, line handling, and slip assignments.
• Coordinate daily slip activity and communicate docking instructions and marina procedures.
• Supervise, schedule, train, and direct dockhands and seasonal staff.
• Maintain professionalism and high standards of customer service across the dock team.
• Monitor docks, slips, utilities, equipment, and common areas for safety concerns.
• Keep docks and marina areas clean, organized, and guest-ready.
• Enforce marina rules and safety procedures in a professional manner.
• Monitor weather and waterfront conditions and communicate operational concerns.

Skills

Customer service

Team leadership

Marina operations

Communication

Problem solving

Tools

Marina management software

Job description

Dock Master

Location: Stamford, CT

Job Description

Harbor Point Marinas is seeking an experienced, service-oriented Dock Master to oversee the daily dock operations and customer experience at our waterfront marinas in Stamford, CT.

The Dock Master will serve as a key point of contact for marina customers, boaters, guests, and dock staff and will be responsible for ensuring safe, efficient, and professional operations throughout the marina. This is a hands‑on position requiring strong knowledge of boating and marina operations, exceptional customer service skills, and the ability to lead a team in a fast‑paced waterfront environment.

The ideal candidate combines practical marina experience with a hospitality mindset and takes pride in maintaining a safe, organized, and first‑class environment for boaters and guests.

Responsibilities of the Dock Master

• Oversee daily dock operations to ensure a safe, organized, and exceptional marina experience.
• Serve as a primary point of contact for marina customers, boaters, guests, and visitors.
• Provide hands‑on assistance with vessel arrivals and departures, docking, line handling, and slip assignments.
• Coordinate daily slip activity and communicate docking instructions and marina procedures to customers and guests.
• Supervise, schedule, train, and provide day‑to‑day direction to dockhands and seasonal marina staff.
• Maintain a high standard of professionalism, responsiveness, and customer service across the dock team.
• Monitor docks, slips, utilities, equipment, and common areas and promptly identify maintenance or safety concerns.
• Ensure docks and marina areas remain clean, organized, safe, and guest‑ready.
• Enforce marina rules, boating safety procedures, and company policies in a professional and customer‑focused manner.
• Monitor weather and waterfront conditions and communicate operational or safety concerns as appropriate.
• Assist boaters with shore power, water connections, dock carts, and other marina services.
• Respond promptly and professionally to customer questions, requests, and operational concerns.
• Coordinate with maintenance teams and vendors regarding dock repairs, equipment, utilities, and other operational needs.
• Support seasonal marina opening and closing procedures, including preparation for peak boating season and winterization activities.
• Maintain appropriate marina logs, records, incident reports, and operational documentation.
• Assist with marina events, waterfront activations, and other Harbor Point initiatives as needed.
• Collaborate with property management, security, maintenance, and other Harbor Point teams to support safe and seamless waterfront operations.
• Assist with emergency response and marina safety procedures as needed.

Requirements of the Dock Master

• 3+ years of experience in marina operations, dock management, boating, marine services, or a related waterfront environment preferred.
• Strong knowledge of recreational boating, docking procedures, line handling, marina safety, and dock operations.
• Previous experience supervising dockhands, marina staff, or another operational team preferred.
• Strong customer service skills with the ability to provide a polished, hospitality‑driven experience.
• Comfortable working directly with boat owners, captains, guests, vendors, and other marina stakeholders.
• Strong communication, organizational, and problem‑solving skills.
• Ability to remain calm and professional while responding to changing weather, vessel activity, customer needs, and operational issues.
• Ability to work independently, take initiative, and identify issues before they become larger problems.
• Comfortable working outdoors in varying weather conditions and performing the physical requirements associated with marina operations.
• Ability to safely handle dock lines, equipment, and other marina‑related materials.
• Basic computer skills; experience with marina management or reservation systems is a plus.
• Flexible schedule with availability to work weekends, evenings, and holidays during the boating season as needed.
• Valid driver’s license required.
• Boating license/certification or USCG credentials are a plus.

Benefits Provided to the Dock Master

• Competitive salary with potential for bonus
• Medical Insurance
• Dental Insurance
• Vision Plan
• 401(k) Plan
• Life Insurance
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Tuition Reimbursement
• Housing Discount at BLT Properties

BLT is an equal opportunity employer.