Dock & Door Technician

Weisiger Group; Knoxville (TN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) w/ match

Tuition reimbursement

Paid vacation & sick time

Yearly tool & boot allowance

Job summary

Weisiger Group is seeking a Dock and Door Road Technician to troubleshoot, diagnose and repair loading dock and doors at customer sites. You will perform preventative maintenance, document work, and maintain a company van and parts inventory.

The role requires welding certification within 30 days, valid driver's license, and strong customer service skills. A high school diploma or equivalent is preferred, with basic computer knowledge and safety adherence essential.

Qualifications

• High school diploma or GED or tech school preferred.
• Must be a certified welder or obtain certification within 30 days of hiring.
• Welder apprentice level or 3 years welding experience required.
• Ability to read and comprehend regulations and instructions in local language(s).
• Ability to perform duties at elevated heights.
• Demonstrates ability to repair equipment per skill level.
• Basic Computer/Tablet knowledge (Microsoft and Apple OS).
• Valid driver license with clean record maintained throughout employment.

Responsibilities

• Identify problems based on customer concerns and test to locate the failure.
• Perform repairs safely and test equipment to ensure proper operation.
• Drive to and from customer sites and parts pickups to address on-site needs.
• Make repairs with customer approval and perform basic maintenance as needed.
• Process documentation at job completion, ensure parts are accounted for and repairs itemized.
• Follow safety procedures and company policies while working.
• Identify and order necessary replacement parts.
• Other duties may be assigned.

Skills

Customer service

Problem solving

Communication skills

Technical aptitude

Education

High school diploma or equivalent

Welder certification

Tools

Microsoft Office

Welding equipment

Job description

Dock and Door Road Technician

The Dock and Door Road Technician is responsible for troubleshooting, diagnosing and repairing loading dock and doors. This position is also responsible for performing all assigned preventative maintenance on customer equipment and recommending service as needed. Proper processing of paperwork is required at the completion of each job. The Dock and Door Road Technician will also be responsible for a company‑owned service van and will be required to maintain the van and parts inventory it carries.

Benefits

• Family-oriented environment
• Defined career progression
• Yearly tool & boot allowance
• Quarterly Tech POD Incentives
• High‑quality uniforms including a washing service
• Medical/dental/vision insurance
• 401(k) w/ match
• Tuition reimbursement
• Paternity & maternity leave
• Paid vacation & sick time

Essential Functions

• Identifying the general problem based on customer concern and testing to locate the failure
• Completing the appropriate repairs in the safest and most efficient manner and testing the equipment to ensure it is working properly
• Driving to and from locations (customer sites, parts pickups, etc.) to address on‑site needs the customer.
• Making necessary repairs (with customer approval) and other basic maintenance as needed
• Processing the necessary documentation at the completion of each job, ensuring all parts are accounted for, time is properly documented, and each repair is itemized
• Follows all safety procedures in performing work as well as company policies
• Properly identify and order all necessary replacement parts
• Other duties may be assigned

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• High school diploma, G.E.D. or tech school graduate preferred
• Must be a certified welder or able to obtain certification within the first 30 days of being hired.
• Successful completion of the welder apprentice level or three years welding experience
• Ability to read and comprehend regulations and instructions written in the locally applicable language(s).
• Ability to perform duties at elevated heights
• Demonstrated ability to repair equipment per skill level
• Basic Computer/Tablet knowledge (Microsoft and Apple operating systems)
• Valid driver license and clean driving record must be maintained throughout employment
• Demonstrates exceptional customer service skills

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, percentages, and ability to perform these operations using addition, subtraction, multiplication, and division. Ability to understand weight measurement, volume, and distance.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance; stoop, bend, kneel, crouch, or crawl and taste or smell. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Employee must operate equipment in a safe manner.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.