Dock & Door Technician

Shoppa's Material Handling; Kansas City (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading material handling dealership in Kansas City, MO, is seeking a Dock & Door Technician to inspect, diagnose, and repair lift trucks and material handling equipment. The role requires 5+ years of experience with dock levelers, a clean driving record, and welding skills. Applicants must have good communication skills and a customer service orientation. This is a full-time position with mid-senior level responsibilities.

Qualifications

• 5+ years’ experience working on dock levelers, locks, and doors.
• Clean driving record required.
• Welding experience is essential.

Responsibilities

• Inspect, diagnose, and repair customer’s lift trucks and material handling equipment.
• Coordinate daily schedules and provide excellent customer service.
• Repair work order requests and ensure quality control of jobs.

Skills

Customer service

Mechanical aptitude

Communication skills

Punctuality

Education

High school diploma or GED

Tools

MS Office

Welding tools

Job description

Dock & Door Technician

Family owned and operated since 1981, Shoppa’s Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.

Job Summary

The primary function of the Shop Technician is to inspect, diagnose and repair customer’s lift trucks and various material handling equipment. Conduct overall inspection to verify the truck is up to safety standards and perform maintenance, repair, replacement and troubleshooting as well as other duties required by management.

Essential Functions

• Coordinate daily schedule with Field Service Advisor
• Provide excellent customer service at the site
• Inspect the levelers, locks and doors
• Note and propose additional services required after inspection
• Work with vendors and CSS to prepare and close proposals
• Repair all work order requests
• Install dock levelers, locks and doors
• Quality control of each job to ensure completeness
• Work independently as well as in a team
• Communicate with customer and contractor on status of project
• Represent Shoppa’s with a courteous professional manner

Qualifications

• High school diploma or GED
• 5+ years’ experience working on dock levelers, locks and doors
• Clean driving record
• Welding experience required
• Basic MS Office and general computer experience
• Good communication skills and great attitude
• Must be punctual and dependable
• Work well with internal and external customers as well as vendors
• Mechanical aptitude
• Customer service oriented

Physical Demands and Working Conditions

Sitting, standing, and walking (up to continuously); frequent use of computers and telephone requiring repetitive finger, hand, and arm movement; occasionally carry office supplies and other miscellaneous items up to 50 pounds. Continuous use of seeing, hearing, verbal communication.

Work indoors and outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.

EEO Statement

Shoppa’s Material Handling is an Equal Opportunity Employer, including disabled/veterans; EOE/Disability/Vets; providing equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Transportation, Logistics, Supply Chain and Storage