Dock Attendant

ExplorUS; Bullhead City (AZ); On-site; USD 20,664 - 27,552; Full time

Job summary

Katherine Landing Hospitality LLC is seeking a Dock Attendant to oversee merchandise sales and watercraft rental operations. This role requires strong customer service skills and the ability to work in an aquatic environment while assisting visitors in their outdoor experiences.

The Dock Attendant is responsible for safety, cleanliness, and customer satisfaction, requiring effective communication and teamwork. Applicants should be available during weekends and holidays, embracing a rewarding opportunity in beautiful surroundings.

Qualifications

• Willingness to become familiar with company policies and guidelines.
• Able to perform duties in aquatic environments despite potential instability.
• Must be available during weekends and holidays.

Responsibilities

• Greet customers and assist with their inquiries.
• Process boat rental contracts accurately.
• Maintain marina facilities and equipment cleanliness.

Skills

Customer service skills

Communication skills

Ability to work in aquatic environments

Job description

Overview

Katherine Landing Hospitality LLC, dba Katherine Landing-Employment at Katherine Landing, located in Lake Mead National Recreation Area, is a rewarding opportunity that allows you to enjoy the beautiful desert landscape and lake views while helping visitors make the most of their outdoor experiences. We are seeking talented, customer focused associates to join us for the 2025 season.

Title: Dock Attendant
Reports To: General Manager
Department: Operations

Summary: The primary objective of the Dock Attendant is to oversee the merchandise sales and watercraft rental operations in a public recreation area. The Attendant greets, assists, and informs visitors about the safe operation of watercraft, sells retail goods, and collects recreation use fees as they may apply. The Attendant will maintain the safety, cleanliness, and cash control of the assigned area of responsibility.

Responsibilities

• Greets customers in a friendly, courteous manner and sets a good example for visitors and fellow employees.
• Accurately completes and processes boat rental contracts.
• Answers company phone in a friendly and helpful manner.
• Meets all returning boats and guests as they arrive at the Marina.
• Operates a concession outlet, greets visitors, and is knowledgeable and able to answer visitor questions.
• Notifies supervisor immediately any time a guest is not 100% satisfied with their experience.
• Maintains marina merchandise – keeps well stocked and organized.
• Collects recreation use fees, maintains the safety and security of the marina and dock areas, helps control parking, boat ramp areas, and picnic areas, where applicable.
• Maintains administrative logs, receipts, cash register tapes, and other data as may be required.
• Checks boats thoroughly for any damage, cleans and refuels boats upon their return.
• Keeps management apprised of all units that need repairs and/or parts.
• Charges, checks and fills water level in batteries as directed.
• Ensures boats are properly secured before leaving for the day.
• Keeps mechanics apprised of all units in need of repairs and/or parts.
• Performs routine marina maintenance duties, which include manual labor consisting of cleaning boats, equipment, marina facilities, and keeping the marina area free of litter.
• Operates all rental watercraft and is able to adequately instruct rental customers about the proper and safe operation of rental watercraft according to U.S. Coast Guard safety standards; ensures guests are fitted with proper life jackets.

Requirements

• Familiar (or willingness to become familiar) with all company and partnering agency policies and guidelines regarding permitted concession areas.
• Available for duty during weekends, holidays, and peak visitation periods. Weekly work schedules will be developed and posted by local management.
• Strong customer service skills; enjoys working in an environment of extensive public contact.
• Must be able to perform duties in an aquatic environment and possess the physical skills to enter and exit moored watercraft, which may be somewhat unstable.
• Possess good communications skills, a courteous demeanor, and a helpful attitude.
• May be subject to excessive heat conditions.
• Must be able to move boats and pull them on and off the water.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.