Dock Associate: Shipping & Mail Specialist

ESFM® USA; Malvern (Chester County); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Job summary

ESFM, the Compass Group USA integrated facilities management division, has an opening for a full-time Dock Associate in Malvern, PA. You will accurately process mail and distribution items and provide high levels of customer service.

Responsibilities include receiving, sorting, delivering, and tracking USPS and courier items; ensuring proper packaging; following SOPs; and maintaining records. A high school diploma and prior customer service experience are preferred, with a Dangerous Goods

Qualifications

• High School diploma or equivalent.
• Relevant prior customer service experience.
• Preferred current Dangerous Goods shipping certificate (49 CFR & IATA).
• Preferred working knowledge of Domestic and International shipping of Dangerous & Non-Dangerous Goods including country specific guidelines.
• Preferred experience using shipping software required by common shipping carriers (UPS, DHL, FedEx. Etc.).

Responsibilities

• Receives, sorts, delivers, picks up and processes courier items, interoffice mail, magazines and all classes of USPS mail.
• Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment.
• Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
• Properly package, mark, label & Process of all Non-Hazardous and Hazardous materials by using courier specific software (FedEx, UPS, DHL, etc.).
• Researches and routes unidentified and generic mail.
• Coordinates, stages, and transports bulk mail items.
• Receives, logs, delivers and tracks messenger items.
• Follows all processes established in the client SOPs.
• Monitors packages for hazardous and suspicious materials.
• Follows established customer inquiry processes and responds to customer needs and requests.
• Maintains accurate records of customer inquiries and fulfillment of requests.
• Performs other duties as assigned.

Skills

Straight truck experience

Customer service experience

Shipping software

Dangerous Goods shipping certificate

Education

High School diploma or equivalent

Tools

Shipping software

Job description

ESFM, the Compass Group USA integrated facilities management division, has an opening for a full-time Dock Associate in Malvern, PA. You will accurately process mail and distribution items and provide high levels of customer service.

Responsibilities include receiving, sorting, delivering, and tracking USPS and courier items; ensuring proper packaging; following SOPs; and maintaining records. A high school diploma and prior customer service experience are preferred, with a Dangerous Goods