DMV - LPA Field Supervisor

North Carolina Association of Official Court Reporters; Northern (KY); Hybrid; USD 48,000 - 83,000; Full time

Job summary

The North Carolina Department of Transportation, Division of Motor Vehicles, is seeking a Field Supervisor in Nash County to oversee License Plate Agencies, investigate complaints, and ensure compliance with SOPs and contracts. The role may require some overnight travel and involves coordinating with LPAs across the state.

Qualifications include a Bachelor's degree and two years' related experience; knowledge of Chapter 20 and motor vehicle laws; strong communication and MS Office/database

Qualifications

• Bachelor's degree and two years of related experience or equivalent combination
• Knowledge of Chapter 20 and motor vehicle laws; policies and procedures
• Excellent communication and analytical skills

Responsibilities

• Supervise License Plate Agencies (LPAs) across NC
• Investigate customer complaints and counsel LPAs on SOPs and contracts
• Assist with LPA investigations and court-related subpoenas as needed
• Analyze contracts, title and registrations laws, and related policies
• Plan, prioritize, and manage workload; occasional overnight travel

Skills

Chapter 20 knowledge

Motor vehicle laws

Policy interpretation

Communication skills

Record keeping

MS Office

Databases

Education

Bachelor's degree + 2 years related experience

Tools

MS Office

Databases

Job description

## DMV - LPA Field SupervisorApply: Nash County, NC: Full time: Posted Today: End Date: September 23, 2026 (6 days left to apply): JR-124138**Agency**Dept of Transportation**Division**Division of Motor Vehicles**Job Classification Title**Program Coordinator III (S)**Position Number**65044141**Grade**NC12**About Us**It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.**Description of Work**Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date. The primary purpose of this position is to supervise License Plate Agencies (LPAs) throughout North Carolina. This position will assist in the oversight of the operations of LPAs, investigate customer complaints, and counsel LPAs regarding errors and SOP and contract violations. The position assists with LPA investigations and represents the Division with regards subpoenas for court testimony as required. Work involves responsibility for analyzing and solving problems as they relate to License Plate Agency contracts, title and registrations laws, policies and procedures, and frequent public contacts in handling matters associated with those programs. Must have the ability to plan, prioritize, and manage workload independently and resolve issues in a timely manner. Work is performed under general supervision and is subject to review and evaluation through conferences, personal interactions, and written reports. This position will require occasional overnight travel. The Program area for this position includes one or more of the following: Experience in public and business administration, working knowledge of Chapter 20 and motor vehicle laws, and/or working knowledge of NC license plate agencies processes.**Knowledge Skills and Abilities/Management Preferences**Salary Grade and Salary Range: NC12 $47,703 – 83,479**Management prefers applicants with the following:*** Extensive knowledge of Chapter 20 and motor vehicle laws, policies, and procedures* Demonstrated ability to exercise judgement and discretion in establishing, applying, and interpreting policies and procedures* Experience in researching and resolving problems to make independent decisions as needed* Experience in interpreting and explaining policy and procedures, rules, regulations, and/or laws to a diverse clientele using excellent communication skills* Experience in maintaining records, reports, and data using MS office products and databases **Minimum Education and Experience**Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor's degree from an appropriately accredited institution and two (2) years of experience related to the area of assignment; or an equivalent combination of training and experience.**In accordance with the Governor’s** **Executive Order 303****, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.****It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.**