DMV Customer Service Representative - Stevens Point

State of Wisconsin; Stevens Point (WI); On-site; USD 52,000 - 67,000; Full time

Benefits offered by this job

Substantial leave time

Pension plan with employer match

457 retirement savings plan

Employee assistance program (EAP)

Job summary

The Wisconsin Department of Transportation seeks a DMV Customer Service Representative to provide face-to-face assistance at the Stevens Point Customer Service Center. You will issue licenses, IDs, registrations, and perform fee collection while helping customers with inquiries and online processing.

The role requires strong communication and accuracy in a full-time office setting. Starting pay is $25.04/hour with a $1.40/hour increase after one year, plus potential advancement to a higher pay

Qualifications

• Experience in face-to-face customer service and resolving issues.
• Ability to read and interpret laws, regulations, and policies.
• Proficiency with computers to complete customer transactions.

Responsibilities

• Issue driver licenses, ID cards, permits, registrations, titles, and plates.
• Collect appropriate fees and assist customers with inquiries.
• Process online transactions and answer public questions by phone or in person.
• Assist customers seeking ID for voting purposes and support travel between offices.

Skills

Customer service

Cash handling

Problem solving

Computer literacy

Job description

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Put your great customer service and communication skills to use by providing high quality, important services to the citizens of Wisconsin as a DMV Customer Service Representative with the Wisconsin Division of Motor Vehicles (DMV)!

The Wisconsin Division of Motor Vehicles (DMV) is seeking to fill aDMV Customer Service Representative position in Stevens Point, WI located at the Stevens Point Customer Service Center at 1001 Maple Bluff Road, Suite 2, Stevens Point, WI 54481 and is required to work full time in the office.

WisDOT is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that rollover each year.
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations.For more information on WisDOT you can visit our website by clickinghere .

The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability. Clickhere to learn more about how we apply these values in our work.

Position Summary

ThisDMV Customer Service Representative position is located at the Stevens Point Customer Service Center and provides face-to-face customer support on driver licensing and vehicle registration. This includes issuing driver’s licenses, ID cards, instruction permits, motor vehicle registrations, vehicle titles, and license plates. This position determines and collects appropriate fees from customers. This position also works with customers who need to obtain an ID for voting purposes. In addition to in-person work, this position does some online processing of other types of work and may field questions from the public over the phone.

Salary Information

This position is in schedule-range 02-11. Starting pay is $25.04/hour, with $1.40/hr. increase after one-year of satisfactory performance. Reclass to the Advanced level is typically after 18 months of service, and receives at least $29.28/hr. Saturday hours may be required. An additional $0.80/hr will be awarded for all Saturday hours. A 12-month probationary period is required. Pay for current state employees will be determined in accordance with the current State Compensation Plan.

This state agency does not sponsor work visas. This state agency is not enrolled in USCIS E-Verify and is not eligible to employ international F-1 students seeking STEM-OPT extension. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.

Possession of a valid driver license or obtaining one within 6 months of hire will be required for positions that train on or perform driver license examining. Positions performing these functions eventually have the potential to make no less than $31.65/hr after a period of time.

This position may be assigned to a team which requires the ability to travel regularly on an independent basis from a headquarters office to other cities during the work week, providing motor vehicle services to the public; or may be assigned to an office requiring only occasional travel on an independent basis, to local public or technical schools for example, to provide the services described.

This recruitment may be used to fill similar vacancies for the next 3 to 6 months.

Qualifications

Qualified applicants will have experience with all the following:

• Identifying and resolving problems for one or more customer(s) in a face-to-face customer service role.
• Reading and interpreting laws, regulations, policies, procedures, or other complex documents.
• Using computers and one or more software program(s) to complete customer transactions.

In addition to having all the above, well qualified applicants will have experience with one or more of the following:

• Multi-tasking while ensuring accuracy within their work.
• Working in a role in which the primary duties of a job are customer service.
• Performing cash handling transactions.

Deadline to Apply

The deadline to apply is 11:59 PM CST on Monday, September 7, 2026.