Customer Service Representative (4 positions)

State of Wisconsin; Wisconsin; Hybrid; USD 52,000 - 61,000; Full time

Benefits offered by this job

Vacation and personal time

Health insurance

Retirement plan

Well Wisconsin program

Employee assistance program

Job summary

Wisconsin Department of Natural Resources (DNR) seeks 4 Customer Service Representatives at Entry or Senior level in the Division of External Services, based in Janesville, Milwaukee or Oshkosh, WI.

The role focuses on assisting customers with licensing, vehicle registration and related services, with a strong emphasis on service quality and policy interpretation. Remote work may be considered with supervisor approval.

Qualifications

• Responding to customer questions and/or complaints by phone, email and/or in person.
• Cash handling, sales reconciliation, business finances, and/or checking account management.
• Computer programs and/or web-based systems (e.g., reservation software, licensing software, customer relation management programs, customer service software, etc.)

Responsibilities

• For Wisconsin residents, assist customers with questions, products and services related to hunting, fishing, trapping, and other resources.
• Interpret and apply state statutes, rules, and department policies to customer requests.
• Deliver courteous, accurate information ensuring a positive customer experience.

Skills

Responding to customer questions and/

Tools

Reservation software

Licensing software

CRM software

Job description

Introduction

The Wisconsin Department of Natural Resources (DNR) is hiring 4 Customer Service Representatives at the Entry or Senior level dependent upon candidate qualifications, in the Division of External Services.

These positions are headquartered in the DNR offices in Janesville, Milwaukee or Oshkosh, WI.

This recruitment may also be used to fill future similar positions.

Find a meaningful and rewarding career with the DNR! The DNR excels at protecting and managing natural resources while supporting the economy and the well-being of our residents. We strive to hire, develop, and retain a talented workforce representative of the people of Wisconsin we serve. We offer training and career growth opportunities, a comprehensive benefits package, and are searching for people with diverse backgrounds to join our dynamic and team-oriented environment.

Position Summary

These positions assist customers with questions, products and services related to hunting, fishing, trapping, and other natural resources related activities. The work involves the interpretation and application of state statutes, administrative rules, and department policies and procedures pertaining to recreational licensing and vehicle registration and titling. These positions focus on the customers’ experiences, anticipates the customers’ needs, and excels at surpassing customers’ expectations, often using collaborative methods for service delivery.

For more information, please see the Customer Service Representative Entry or Senior position description.

Salary Information

Starting pay for the Entry level is between $25.04 per hour (or $52,083.20 annually), in addition to excellent benefits. This position is included in the classification Natural Resources Customer Service Representative within Pay Schedule/Range 02-11.

Starting pay for the Senior level is between $29.28 per hour (or $60,902.40 annually), in addition to excellent benefits. This position is included in the classification Natural Resources Customer Service Representative-Senior within Pay Schedule/Range 02-13.

Benefits

• Generous paid time off, including at least 3 1/2 weeks of vacation/personal time, nine paid holidays, and ample sick time that rolls over each year with no cap.
• Excellent and affordable health insurance options
• Other great insurance options (dental, vision, life, and more).
• A top-notch retirement program and optional tax advantaged 457 retirement savings plan.
• A Well Wisconsin program, offering wellness tools and rewards to employees and spouses.
• A free and confidential employee assistance program that offers employees and their household members tools, resources, and professional consultation services.
• For more info, see our Total Rewards Calculator.

This position is not represented by a collective bargaining unit. Pay on appointment will follow the provisions of the State of Wisconsin Compensation Plan.

Background Checks

The Department of Natural Resources conducts criminal background checks on final applicants prior to job offer. Please note that a criminal charge or conviction on your record will not necessarily disqualify you from state employment. In compliance with the Wisconsin Fair Employment Act, the DNR does not discriminate on the basis of arrest or conviction record.

Eligibility to work in United States

The Department of Natural Resources does not sponsor work visas at the time of hire or anytime during employment. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility Form I-9 upon hire.

Probation

A 12-month probationary period may be required.

Reference Check

References are not required at the time of application but will be required upon successful completion of the interview process.

Remote Work

Based on an assessment of the goals and work activities, this position may be eligible for remote work. Remote work approval is based on individual circumstances and is subject to supervisor approval and DNR remote work policies. Approval is subject to change without notice based on business needs. Employees with approved remote work arrangements are generally expected to work within the state of Wisconsin.

Work Hours

Between the hours of 8:00am – 5:00pm, Monday - Friday

Travel

Infrequent statewide travel for meetings will be necessary, with possible limited travel to other service centers to meet staffing needs.

Qualifications

Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on developing your resume and letter of qualifications and what should be included in these materials, please describe the below qualifications in your resume and letter of qualifications to be considered for this position.

Required Qualifications Include Experience In ALL The Following Criteria

• Responding to customer questions and/or complaints by phone, email and/or in person
• Cash handling, sales reconciliation, business finances, and/or checking account management
• Computer programs and/or web-based systems (e.g., reservation software, licensing software, customer relation management programs, customer service software, etc.)

Preferred qualifications include any of the following criteria

• Interpreting and communicating in lay-persons terms laws, regulations, policies, procedures or other complex documents or information to an audience unfamiliar with the material
• Providing ‘remote’ customer service (e.g., call center, web-based tech support, etc.)

Disabled veterans

Qualified veterans with a 30% or more service-connected disability are eligible for non-competitive appointment to permanent positions in classified civil service under s 230.275 WI Stats. Please send your letter of qualifications and resume outlining how you meet the required qualifications for the position listed above in the job announcement along with your DD-214 and documentation of your service-connected disability rating (dated within 12-months) to the HR contact listed in this announcement for information on how to apply under this provision. Current permanent State employees are not eligible for non-competitive appointment.

The State of Wisconsin is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to providing equal employment opportunities to applicants of any race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Deadline to Apply

All applications must be received by 11:59 pm central on Tuesday, September 1st, 2026.