DMV Customer Service Representative - Entry

Southern Arkansas University; Wisconsin; On-site; Full time

Job summary

An established industry player in the transportation sector is seeking a DMV Customer Service Representative to join their team. This entry-level role offers a unique opportunity to engage with the public while managing vital registration materials and ensuring smooth operations within the License Plate and Postal Services Unit. With a focus on integrity and excellence, this position not only provides meaningful work but also comes with a competitive benefits package, including generous leave time and a robust pension plan. If you are passionate about customer service and looking for a rewarding career, this position could be the perfect fit for you.

Benefits

Paid Leave Time

Pension Plan

Employee Assistance Program

Flexible Paid Time Off

Qualifications

• Experience providing customer service via face-to-face, phone, or email.
• Proficient in computer software for data entry and document creation.

Responsibilities

• Manage and distribute registration materials including vehicle titles and license plates.
• Provide customer service and resolve issues related to DMV services.

Skills

Customer Service

Data Entry

Problem Solving

Multi-tasking

Education

High School Diploma or equivalent

Tools

Computer Software

Spreadsheets

Job description

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DMV Customer Service Representative - Entry

The Division of Motor Vehicles (DMV) is currently recruiting to fill a DMV Customer Service Representative - Entry position.

This position is headquartered at the Hill Farms State Office Building in Madison, WI.

WisDOT is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that rollover each year.
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax-advantaged 457 retirement savings plan.
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations.

The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability.

Position Summary

This position is part of the License Plate and Postal Services Unit, which handles acquisition, inventory management, and distribution of up to 1.5 million Wisconsin license plates, related validation stickers, and disabled hang tags annually. The unit collects, processes, and delivers thousands of pieces of incoming and outgoing mail for the department. This also includes sorting and routing mail to other state agencies located at 4822 Madison Yards Way in Madison and acting as the liaison between the building's agencies and DOA Mail Transportation. This position is responsible for auditing, management, and distribution of registration materials including vehicle titles, certificates of registration, license plates, validation stickers, and related materials.

Salary Information

This position is in schedule-range 02-10. The starting pay for this position is $20.02/hr, plus excellent benefits. A twelve-month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

WisDOT does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States. WisDOT is not an E-verify employer.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.

This position may qualify for the Public Service Loan Forgiveness Program (PSLF) which forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments under a qualifying repayment plan, while working full-time for a qualifying employer.

This position requires the ability to frequently lift up to 30 pounds with occasional lifting up to 70 pounds.

Qualifications

Qualified applicants will have experience with all the following:

• Experience providing customer service, which may be via face-to-face, phone, email, etc.
• Experience using computer software, which may include tasks such as data entry, creating letters, using search functions, using spreadsheets, etc.

In addition to having all the above, well-qualified applicants will have experience with one or more of the following:

• Experience researching and resolving customer issues or concerns.
• Experience following policies, rules, or information of a complex nature.
• Experience multi-tasking while ensuring accuracy of work, including determining priorities and urgency in response to changing and simultaneous assignments or conditions.

How To Apply

Apply online! To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or create a new account if you don’t have one. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application.

Please note: only a resume is required to be submitted with your application. You should describe your education, training, and experience related to items listed in the “Qualifications” section of the job announcement in your resume.

Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on how to develop and what should be included in these materials, click here.

Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.

Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. Questions related to the job and how to apply can be directed to Becca Ott at [e-mail] or 608-266-7623.

Deadline to Apply

The deadline to apply is 11:59 PM on Sunday, September 15, 2024.