DMV Customer Service Representative - Entry at Wisconsin Department of Transportation

University of the District of Columbia; Wisconsin; On-site; Full time

Job description

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DMV Customer Service Representative - Entry

The Division of Motor Vehicles (DMV) is currently recruiting to fill a DMV Customer Service Representative - Entry position.

This position is headquartered at the Hill Farms State Office Building in Madison, WI.

WisDOT is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan.
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations.

The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability.

Position Summary

This position is part of the License Plate and Postal Services Unit, which handles acquisition, inventory management and distribution of up to 1.5 million Wisconsin license plates, related validation stickers and disabled hang tags annually. The unit collects, processes and delivers thousands of pieces of incoming and outgoing mail for the department. This also includes sorting and routing mail to other state agencies located at 4822 Madison Yards Way in Madison and acting as the liaison between the building's agencies and DOA Mail Transportation. This position is responsible for auditing, management, and distribution of registration materials including vehicle titles, certificates of registration, license plates, validation stickers and related materials.

Salary Information

This position is in schedule-range 02-10. The starting pay for this position is $20.02/hr, plus excellent benefits. A twelve-month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

WisDOT does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States. WisDOT is not an E-verify employer.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.

This position may qualify for the Public Service Loan Forgiveness Program. The Public Service Loan Forgiveness Program (PSLF) forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments under a qualifying repayment plan, while working full-time for a qualifying employer.

This position requires the ability to frequently lift up to 30 pounds with occasional lifting up to 70 pounds.

Qualifications

Qualified applicants will have experience with all the following:

• Experience providing customer service, which may be via face-to-face, phone, email, etc.
• Experience using computer software, which may include tasks such as data entry, creating letters, using search functions, using spreadsheets, etc.

In addition to having all the above, well qualified applicants will have experience with one or more of the following:

• Experience researching and resolving customer issues or concerns.
• Experience following policies, rules, or information of a complex nature.
• Experience multi-tasking while ensuring accuracy of work, including determining priorities and urgency in response to changing and simultaneous assignments or conditions.

How To Apply

Apply online! To apply, click “Apply for Job” to start the application process. Follow the steps outlined in the application process and submit your application.

Please note: only a resume is required to be submitted with your application. You should describe your education, training, and experience related to items listed in the “Qualifications” section of the job announcement in your resume.

Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job.

Deadline to Apply

The deadline to apply is 11:59 PM on Sunday, September 15, 2024.