DMV Customer Service & Licensing Specialist

State of Oregon; Salem (OR); On-site; USD 44,000 - 61,000; Full time

Job summary

The Oregon Department of Transportation, Bend DMV, is seeking a Transportation Services Representative 1 to assist the public with driver licenses, vehicle registrations, permits and license plates, and to administer tests and fees.

This role offers training, equal opportunity, and supports a safe multimodal transportation system; candidates from diverse backgrounds are encouraged to apply; includes standing, weather exposure, and up to 40 pounds.

Qualifications

• Two years of public contact/customer service experience which involved dealing with the public in person or by phone providing information about services/programs or explaining and/or applying rules, regulations and procedures.
• Experience or training using computers to retrieve and input data.
• Three months experience collecting money and making change.
• Completion of an associate’s degree will substitute for one year of the public contact experience.

Responsibilities

• Help the public register vehicles and apply for permits.
• Provide exceptional customer service while following privacy laws.
• Communicate clearly with customers from diverse backgrounds to accurately answer complex questions in a way that is easily understood.
• Produce photo licenses, instruction permits and identification cards.
• Administer, correct and explain driver license tests.
• Conduct and interpret results of driver vision tests.
• Perform physical examinations of vehicles and verify vehicle identification numbers.
• Prepare daily bank deposits and account for sensitive inventory.
• Occasionally perform relief work in other DMV offices within the region.
• May require standing for extended periods of time, working in inclement weather, working an irregular schedule and lifting up to 40 pounds.
• Must be able to type at least 30 words per minute with a high level of accuracy.
• To request a copy of the position description, which includes all duties and working conditions, please email [e-mail].

Skills

Public customer service

Computer literacy

Money handling

Education

Associate degree substitution

Job description

The Oregon Department of Transportation, Bend DMV, is seeking a Transportation Services Representative 1 to assist the public with driver licenses, vehicle registrations, permits and license plates, and to administer tests and fees.

This role offers training, equal opportunity, and supports a safe multimodal transportation system; candidates from diverse backgrounds are encouraged to apply; includes standing, weather exposure, and up to 40 pounds.