DMV COMPLIANCE CLERK

The State of New Hampshire

Concord (NH)

On-site

USD 25,000 - 32,000

Full time

24 hours ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Health benefits

Dental plan

FMAs – Flexible spending accounts

Retirement plan

Paid leave

Wellness program

Job summary

Provides first-rate customer service for the State DMV by handling administrative, compliance, and transactional duties across issuing licenses, registrations, and related documents in a high-volume setting.

Role requires interpreting state laws and DMV policies, validating documents, and ensuring accurate data entry while maintaining confidentiality and security standards. Training and advancement opportunities are available.

Qualifications

Equivalent combination of 1 year of education and experience after completion of high school.
Valid driver’s license and/or access to transportation for statewide travel.
Background checks including motor vehicle record and fingerprint checks.
Flexible schedule including early morning, evening, and/or weekend hours; may travel statewide and work at satellite offices.

Responsibilities

Reviews, validates, and processes motor vehicle requests and transactions.
Ensures documents are valid and data is entered into DMV systems within required timelines.
Handles payments and cash drawer; processes deposits and petty cash counts.
Maintains confidentiality and follows security standards in processing sensitive information.
May assist with mentoring and training staff as needed.

Skills

Public contact experience

Cash handling

Customer service

Attention to detail

Education

High school diploma or equivalent

Job description

Contact

For assistance, contact the State of New Hampshire - Division of Personnel Monday through Friday 8:00 AM - 4:00 PM EST 603-271-3261 or nhjobs@das.nh.gov

Pay & Benefits

Salary: USD 17.810-23.390 per hour. Trainee Status* starting at the following pay rate: $17.19 per hour. *Candidates hired at a Trainee Status must meet minimum qualifications within one (1) year of hire date. See total compensation information at the bottom of announcement.

Job Title & Location

DMV Compliance Clerk (Cash Terminal Operator) – Concord, NH

Summary

Provides first-rate customer service to the public as a Division of Motor Vehicles (DMV) representative by performing administrative, compliance, and procedural functions for various permitting, licensing, registration, and related transactions. Interprets and explains state and federal laws, New Hampshire State Vehicle Codes, policies, and procedures to ensure the proper execution of associated official transactions. Applies a thorough understanding of state regulations to validate the authenticity of official documentation.

Your Experience Counts

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

Minimum Qualifications

Education/Experience: Equivalent combination of 1 year of education and experience after completion of high school.
License/Certification: Valid driver’s license and/or access to transportation for statewide travel.
Other Requirements:
- Candidate(s) will undergo a background investigation, including motor vehicle record and fingerprint-based criminal record checks, to validate suitability for exposure to confidential and financial information.
- May be required to work a flexible schedule, including, but not limited to, early morning, evening, and/or weekend hours; may also be required to travel throughout the state and work at various satellite offices for periods of time.

Preferred Qualifications

Experience in a position involving public contact work such as a license clerk, bank teller, retail clerk or other similar mercantile cash-based work.

After-Hire Requirements

Selected candidate(s) will be required to attend and successfully complete an intensive multi-week training program of classroom and on-the-job training with weekly evaluations to ensure compatibility, suitability, and ability to learn the complex motor vehicle operational and administrative processes, computer systems, forms, and transaction types while providing first-rate customer service in an expedient, accurate and polite manner in a high volume customer service area or workstation. Continued employment is contingent upon completing all aspects of the training program within the first six months successfully.

Career Advancement Opportunities

In-Band Advancement Available: Yes / No
Broad Group Level Advancement Available: Yes / No

Responsibilities

Applies knowledge of legal, state-specific regulations and documentation requirements in reviewing, validating, and processing a variety of motor vehicle requests, including applications for new and renewed title transfers, state identification cards, driver licenses, RealID, motor vehicle and boat registrations, various permits, driver records, and accident reports, etc. Ensures that all required documentation is valid, that forms are accurately completed, and that data is entered into the DMV system within mandated timelines to maintain appropriate compliance. Determines correct financial responsibility for fines/fees and taxes, including registration fees and other charges for vehicle transactions. Ensures efficient processing of title transfers and registrations, avoiding errors and ensuring compliance with requirements. Collects payment in the form of cash, check, money order, credit or debit card, and issues customer receipts. Manages a cash drawer and daily operational petty cash, verifying funds at the start and end of each business day. Reports and submits daily deposits and operational petty cash counts to the supervisor, or designee, at the close of each business day. Inspects and analyzes various documents for accuracy to remain compliant with state and federal security standards, identifying discrepancies or potential fraud to protect the agency and vehicle owner from legal issues. Uses electronic verification systems to inspect out-of-state titles, ensure the authenticity of official documents, and identify potential illegal activity. Alerts supervisors or appropriate security and/or law enforcement officers when necessary. Handles a high-volume customer counter, customer service area, or workstation and works in close contact with the public. Addresses inquiries, concerns, and requests with patience and clarity, contributing to a positive DMV experience. Provides effective communication to a diverse customer base, providing guidance and support throughout each process and explaining complex regulations and procedures in an understandable manner. Applies de-escalation training techniques to ensure professional and secure interactions and a safe environment; identifies and refers escalated issues to supervisors or appropriate security and/or law enforcement officers when necessary. Administers required applicant tests, including vision screening and knowledge tests for driver licenses, commercial driver licenses and permits, and motorcycle permits. Issues vehicle materials and supplies such as permanent and temporary plates, operating permits, year and month validation decals, validation stamps, walking disability placards, etc. Maintains a high level of discretion and confidentiality in compliance with the Driver Privacy Act when reviewing legal and official documentation from customers and scanning or uploading this data and information into secure DMV systems. Ensures the proper disposal and destruction of documents containing identifiable or personal information in accordance with agency procedures. Assists the supervisor or other DMV Bureau staff in performing various tasks when needed and may assist with mentoring and training employees on processes, procedures, or computer system usage.

Benefits