DME Service and Delivery Technician

One Sky Health Conrad Hospital; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Logan Health in United States is seeking a reliable DME Driver to assemble and deliver durable medical equipment to customers within assigned service areas. You will perform equipment checks, maintain records, and support third-party billing while upholding Logan Health's commitment to quality care.

The role requires a valid driver's license, a clean driving record, excellent customer service, and the ability to manage multiple priorities in a fast-paced setting.

Qualifications

• DME and equipment handling experience preferred.
• Experience with EHR, inventory, or billing systems preferred.
• Must have a valid Driver's License for the driver portion.
• Ability to maintain accurate documentation in a fast-paced environment.
• Strong customer service and communication skills.

Responsibilities

• Assembles and delivers durable medical equipment to customers within assigned service areas.
• Performs equipment checks, calibration, monitoring, and documentation for patients and third-party reimbursement.
• Provides administrative support including records, documentation, and data entry per department protocol.
• Coordinates and communicates daily activities, customer needs, equipment requests, and operational information to support efficient workflow and quality customer service.
• Supports billing, insurance verification, authorization tracking, and medical record maintenance.
• Develops and maintains accurate records and documentation to support patient care, regulatory compliance, reimbursement, and product traceability in the event of a recall.
• Orders supplies, monitors inventory levels, and maintains adequate stock to support departmental operations.
• Assists with scheduling, daily communications, and coordination of departmental activities as assigned.
• Operates organization-provided vehicles in accordance with Logan Health policies and applicable state and federal regulations.
• Adheres to applicable Department of Transportation (DOT), Food and Drug Administration (FDA), and accreditation standards.
• Applies knowledge of Medicare, Medicaid, and third-party payer requirements and regulations.
• Performs equipment maintenance and service activities, including oxygen concentrator checks, as applicable.
• Ensures oxygen fill station operations comply with applicable FDA requirements.
• Ensures compliance with FDA regulations governing oxygen transfill and delivery.
• Coordinates with appropriate consultants to arrange required FDA training for fill station operators.
• Participates in departmental and facility activities, projects, and initiatives as assigned.
• The above essential functions are representative of major duties of positions in this job classification.
• Specific duties and responsibilities may vary based upon departmental needs.
• Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job.
• Not all of the duties may be assigned to a position.
• Maintains regular and consistent attendance as scheduled by department leadership.

Skills

DME experience

EHR experience

Inventory management

Healthcare billing systems

Driver's license

Job description

Our Mission: Quality, compassionate care for all.

Our Vision: Reimagine health care through connection, service and innovation.

Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Qualifications

• Previous DME experience preferred.
• Experience with electronic health records (EHR), inventory management, or healthcare billing systems preferred.
• To be eligible for the Driver portion of the position: Current Driver’s License required.
• Driving record for the previous thirty-six (36) months must not reflect any major driving offenses (i.e.; DUI, convicted of a felony involving a motor vehicle, suspended license, three (3) or more speeding tickets or other moving violations, etc.).
• In addition, personal vehicles used for LH business: § State law minimum liability coverage limits required.
• RQI Responder within 7 days of hire/transfer or before independent patient care, whichever comes first.
• Demonstrated ability to manage multiple priorities and maintain accurate documentation in a fast-paced environment.
• Strong customer service skills with the ability to interact professionally with patients, referral sources, providers, and internal departments.
• Promotes excellence through setting high standards and providing high quality outcomes.
• Ability to act with integrity, kindness, and exhibit empathy.
• Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
• Commitment to working in a team environment and maintaining confidentiality as needed.
• Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.

Job Specific Duties

• Assembles and delivers durable medical equipment (DME) and specialty equipment to customers within assigned service areas.
• Performs equipment checks, calibration, monitoring, and maintenance, and completes required documentation to support customer records and third-party reimbursement.
• Provides administrative and operational support by maintaining records, processing documentation, and performing data entry per department protocol.
• Coordinates and communicates daily activities, customer needs, equipment requests, and operational information to support efficient workflow and quality customer service.
• Supports billing, collections, insurance verification, authorization tracking, and medical record maintenance.
• Develops and maintains accurate records and documentation to support patient care, regulatory compliance, reimbursement, and product traceability in the event of a recall.
• Orders supplies, monitors inventory levels, and maintains adequate stock to support departmental operations.
• Assists with scheduling, daily communications, and coordination of departmental activities as assigned.
• Operates organization-provided vehicles in accordance with Logan Health policies and applicable state and federal regulations.
• Adheres to applicable Department of Transportation (DOT), Food and Drug Administration (FDA), and accreditation standards.
• Applies knowledge of Medicare, Medicaid, and third-party payer requirements and regulations.
• Performs equipment maintenance and service activities, including oxygen concentrator checks, as applicable.
• Ensures oxygen fill station operations comply with applicable FDA requirements.
• Ensures compliance with FDA regulations governing oxygen transfill and delivery.
• Coordinates with appropriate consultants to arrange required FDA training for fill station operators.
• Participates in departmental and facility activities, projects, and initiatives as assigned.
• The above essential functions are representative of major duties of positions in this job classification.
• Specific duties and responsibilities may vary based upon departmental needs.
• Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job.
• Not all of the duties may be assigned to a position.
• Maintains regular and consistent attendance as scheduled by department leadership.

Shift

Day Shift - 8 Hours (United States of America)

Schedule

Monday - Friday

Notice of Pre-Employment Screening Requirements

• Criminal background check
• Reference checks
• Drug Screening
• Health and Immunizations Screening
• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.

Company Culture

Welcome to One Sky Health and thank you for your interest in becoming a part of our team. We believe that everyone who works at One Sky Health is a caregiver, regardless of their position. We provide competitive pay and a comprehensive benefits package. Our employees are motivated by our commitment to provide quality patient care for our community. Our people are everything. The amazing providers, employees, and volunteers at One Sky Health gift this organization with their innovation, knowledge, and compassion. Together, we're connecting our community to trusted, quality care and helping to improve lives every day. Do you dream of living and working in a beautiful area surrounded by stunning scenery and endless recreation? Are you ready to evolve your career while working alongside passionate, talented, brilliant people? Join our remarkable team and create positive patient experiences every day!