DME Service and Delivery Technician

Logan Health Medical Center; Conrad (MT); On-site; USD 25,000 - 39,000; Full time

Job summary

Logan Health Medical Center in Conrad, MT is seeking a DME Driver/DME Technician to provide oxygen and durable medical equipment services in assigned areas. The role supports maintenance, administrative duties, inventory control, and reimbursement documentation in a fast-paced healthcare setting.

Qualifications include preferred DME experience, familiarity with EHR or billing systems, and a valid driver’s license for the driving portion.

Qualifications

• Experience with EHR, inventory management, or healthcare billing systems preferred.
• Current Driver's License required for the Driver portion.

Responsibilities

• Assembles and delivers DME and specialty equipment within assigned service areas.
• Performs equipment checks, calibration, monitoring, and maintenance, and completes documentation for patient records and reimbursement.
• Provides administrative and operational support by maintaining records and data entry per protocol.
• Coordinates and communicates daily activities, customer needs, and equipment requests to support workflow and service quality.
• Supports billing, insurance verification, authorization tracking, and medical record maintenance.
• Maintains accurate records for regulatory compliance, reimbursement, and product traceability.

Skills

Customer service

Excellent organizational skills

Ability to work in team or Independ

Critical thinking

Communication skills

Tools

Microsoft Office

Job description

This position is responsible for providing oxygen and durable medical equipment (DME) services to customers within assigned service areas while supporting equipment maintenance, administrative functions, inventory management, reimbursement documentation, and compliance with applicable regulatory requirements and organizational policies.

Our Mission : Quality, compassionate care for all.

Our Vision : Reimagine health care through connection, service and innovation.

Our Core Values : Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Qualifications:

• Previous DME experience preferred.
• Experience with electronic health records (EHR), inventory management, or healthcare billing systems preferred.
• To be eligible for the Driver portion of the position: Current Driver's License required.
• Driving record for the previous thirty-six (36) months must not reflect any major driving offenses (i.e.; DUI, convicted of a felony involving a motor vehicle, suspended license, three (3) or more speeding tickets or other moving violations, etc.).
• In addition, personal vehicles used for LH business: § State law minimum liability coverage limits required.
• RQI Responder within 7 days of hire/transfer or before independent patient care, whichever comes first.
• Demonstrated ability to manage multiple priorities and maintain accurate documentation in a fast-paced environment.
• Strong customer service skills with the ability to interact professionally with patients, referral sources, providers, and internal departments.
• Promotes excellence through setting high standards and providing high quality outcomes.
• Ability to act with integrity, kindness, and exhibit empathy.
• Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
• Commitment to working in a team environment and maintaining confidentiality as needed.
• Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.

Job Specific Duties:

• Assembles and delivers durable medical equipment (DME) and specialty equipment to customers within assigned service areas.
• Performs equipment checks, calibration, monitoring, and maintenance, and completes required documentation to support customer records and third-party reimbursement.
• Provides administrative and operational support by maintaining records, processing documentation, and performing data entry per department protocol.
• Coordinates and communicates daily activities, customer needs, equipment requests, and operational information to support efficient workflow and quality customer service.
• Supports billing, collections, insurance verification, authorization tracking, and medical record maintenance.
• Develops and maintains accurate records and documentation to support patient care, regulatory compliance, reimbursement, and product traceability in the event of a recall.
• Orders supplies, monitors inventory levels, and maintains adequate stock to support departmental operations.
• Assists with scheduling, daily communications, and coordination of departmental activities as assigned.
• Operates organization-provided vehicles in accordance with Logan Health policies and applicable state and federal regulations.
• Adheres to applicable Department of Transportation (DOT), Food and Drug Administration (FDA), and accreditation standards.
• Applies knowledge of Medicare, Medicaid, and third-party payer requirements and regulations.
• Performs equipment maintenance and service activities, including oxygen concentrator checks, as applicable.
• Ensures oxygen fill station operations comply with applicable FDA requirements.
• Ensures compliance with FDA regulations governing oxygen transfill and delivery.
• Coordinates with appropriate consultants to arrange required FDA training for fill station operators.
• Participates in departmental and facility activities, projects, and initiatives as assigned.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

Maintains regular and consistent attendance as scheduled by department leadership.

Shift:

Day Shift - 8 Hours (United States of America)

Schedule:

Monday - Friday

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

• Crimina