DME Service and Delivery Technician

Logan Health Conrad; Sunrise Trailer Court (MT); Presencial; USD 42.000 - 70.000; Jornada completa

Descripción de la vacante

Logan Health is seeking a DME Technician/Driver to deliver durable medical equipment and oxygen, perform equipment checks, and support billing and records. This role requires strong customer service, attention to documentation, and the ability to manage multiple priorities in a fast-paced setting.

The position offers a Day Shift, Monday–Friday, with on-site responsibilities within the LH service area. A valid driver’s license and clean driving record are required; adherence to DOT, FDA, and

Formación

• Previous DME experience preferred.
• Experience with EHR, inventory management, or healthcare billing systems preferred.
• Current Driver’s License required for Driver portion.
• Driving record for past 36 months must be clean of major offenses.
• State law minimum liability coverage for personal vehicles used for LH business.
• RQI Responder within 7 days of hire/transfer; or before independent patient care.
• Ability to manage multiple priorities and maintain accurate documentation in a fast-paced environment.
• Strong customer service and professional interaction with patients, referral sources, providers, and internal teams.
• Commitment to integrity, kindness, empathy, and high standards of service.
• Excellent organizational, written, and verbal communication; teamwork and confidentiality.
• Proficiency with Microsoft Office and learning other software as needed.

Responsabilidades

• Assembles and delivers DME and specialty equipment to customers in the service area.
• Performs equipment checks, calibration, and maintenance; documents for patient records and reimbursement.
• Supports billing, insurance verification, and record maintenance per protocol.
• Coordinates daily activities, communicates needs, and supports workflow and customer service.
• Operates organization vehicles per Logan Health policies and regulations.

Conocimientos

Customer service

Attention to detail

Communication

Teamwork

Herramientas

EHR systems

Inventory software

Billing systems

Descripción del empleo

This position is responsible for providing oxygen and durable medical equipment (DME) services to customers within assigned service areas while supporting equipment maintenance, administrative functions, inventory management, reimbursement documentation, and compliance with applicable regulatory requirements and organizational policies.

Our Mission: Quality, compassionate care for all.

Our Vision: Reimagine health care through connection, service and innovation.

Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Qualifications

• Previous DME experience preferred.
• Experience with electronic health records (EHR), inventory management, or healthcare billing systems preferred.
• To be eligible for the Driver portion of the position: Current Driver’s License required.
• Driving record for the previous thirty-six (36) months must not reflect any major driving offenses (i.e.; DUI, convicted of a felony involving a motor vehicle, suspended license, three (3) or more speeding tickets or other moving violations, etc.).
• In addition, personal vehicles used for LH business: § State law minimum liability coverage limits required.
• RQI Responder within 7 days of hire/transfer or before independent patient care, whichever comes first.
• Demonstrated ability to manage multiple priorities and maintain accurate documentation in a fast-paced environment.
• Strong customer service skills with the ability to interact professionally with patients, referral sources, providers, and internal departments.
• Promotes excellence through setting high standards and providing high quality outcomes.
• Ability to act with integrity, kindness, and exhibit empathy.
• Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
• Commitment to working in a team environment and maintaining confidentiality as needed.
• Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.

Job Specific Duties

• Assembles and delivers durable medical equipment (DME) and specialty equipment to customers within assigned service areas.
• Performs equipment checks, calibration, monitoring, and maintenance, and completes required documentation to support customer records and third-party reimbursement.
• Provides administrative and operational support by maintaining records, processing documentation, and performing data entry per department protocol.
• Coordinates and communicates daily activities, customer needs, equipment requests, and operational information to support efficient workflow and quality customer service.
• Supports billing, collections, insurance verification, authorization tracking, and medical record maintenance.
• Develops and maintains accurate records and documentation to support patient care, regulatory compliance, reimbursement, and product traceability in the event of a recall.
• Orders supplies, monitors inventory levels, and maintains adequate stock to support departmental operations.
• Assists with scheduling, daily communications, and coordination of departmental activities as assigned.
• Operates organization-provided vehicles in accordance with Logan Health policies and applicable state and federal regulations.
• Adheres to applicable Department of Transportation (DOT), Food and Drug Administration (FDA), and accreditation standards.
• Applies knowledge of Medicare, Medicaid, and third-party payer requirements and regulations.
• Performs equipment maintenance and service activities, including oxygen concentrator checks, as applicable.
• Ensures oxygen fill station operations comply with applicable FDA requirements.
• Ensures compliance with FDA regulations governing oxygen transfill and delivery.
• Coordinates with appropriate consultants to arrange required FDA training for fill station operators.
• Participates in departmental and facility activities, projects, and initiatives as assigned.
• The above essential functions are representative of major duties of positions in this job classification.
• Specific duties and responsibilities may vary based upon departmental needs.
• Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job.
• Not all of the duties may be assigned to a position.
• Maintains regular and consistent attendance as scheduled by department leadership.

Shift

Day Shift - 8 Hours (United States of America)

Schedule

Monday - Friday

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

• Criminal background check
• Reference checks
• Drug Screening
• Health and Immunizations Screening
• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.

At Logan Health, our work is driven by our mission, vision, and values: Our Mission Quality, compassionate care for all.

Our Vision Reimagine health care through connection, service, and innovation.

Our Core Values Be Kind – We foster compassion and positivity in our work environment.

Work Together – Collaboration leads to innovation, efficiency, and improved communication.

Trust and Be Trusted – We build trust by acting with authenticity, empathy, and good intent.

Strive for Excellence – We continually push ourselves to improve, innovate, and deliver high-quality care and services.