DME Technician

Coastal Home Health & Hospice, Inc.; Brookings (OR); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Coastal Home Health & Hospice, Inc. seeks a DME Service Technician to deliver and set up durable medical equipment at patients' homes. You will educate patients on safe use and assist with route planning and inventory control.

This role requires lifting up to 50 lbs, adherence to DOT/FDA and HIPAA regulations, and accurate completion of paperwork to ensure timely, safe home deliveries.

Qualifications

• Excellent customer service and professional office etiquette.
• Strong organizational skills and time management.
• Proficiency in English spelling and grammar.
• Familiarity with various filing systems (alphabetical, numerical, chronological).
• Basic math skills as part of daily tasks.
• Knowledge of medical office practices preferred.

Responsibilities

• Deliver DME and supplies per patient plan of care.
• Load equipment onto delivery vehicle and ensure safety.
• Provide patient education on use, maintenance and safety.
• Maintain route sheets and inventory; ensure HIPAA compliance.
• Ensure proper segregation of clean and dirty equipment in warehouse and on vehicle.
• Perform daily vehicle checks and keep storage areas organized.

Skills

Customer service

Office organization

Time management

English grammar

Filing systems

Basic math

Medical office practices

Job description

POSITION SUMMARY:

The DME Service Technician serves a critical role in providing durable medical equipment (DME) & supplies tothepatientsservedbyCoastal Medical Supplies. The DME Service Techniciandeliverssets-upandprovideseducationonthesafeuseofDMEandsuppliesthat meettheneedsofourpatientsthatallowsthemtoremainsafelyintheirhomes.

ESSENTIALDUTIESANDRESPONSIBILITIES:

• 1. ResponsibleforcompliancewithallDOTandFDAregulationsastheypertaintooxygen.
• 2. Assist,whennecessary,inthepullingofequipmentandsuppliesfromthewarehouseas prescribedon the patient plan of care.
• 3. Assurespropersegregationofcleananddirtyequipmentonthedeliveryvehicle.
• 4. Loads the equipment, oxygen systems, and related supplies onto a delivery vehicle.
• 5. Determines or obtains best daily route, then drives delivery vehicles on that route, to deliver home medical equipment, oxygen, andsuppliestohomecare patients/clients inatimely manner.
• 6. Completes route sheet accurately and maintains route sheet log binder.
• 7. Provides patient education, instructing on the proper use, maintenance, and safety of the equipment.
• 8. Workswithpatientstosolveavarietyofproblems.
• 9. ResponsibleforcompliancewithallDOTandFDAregulationspertainingtothe warehouse.
• 10. Familiar with all the equipment and office supplies (within the probationary period.).
• 11. Maintains supplyquotas/parlevelsandinitiatereplacementas needed.
• 12. Operates all equipment and supplies in a safe manner.
• 13. Organizes and labels all items within all storage areas with minimum assistance.
• 14. Keeps all storage areas clean, neat, organized, and properly stocked at all times.
• 15. Discards all unused empty boxes.
• 16. Cleans and disinfects daily all necessary equipment and supplies properly.
• 17. Assists in minor repair work within the scope of training.
• 18. Ability to lift and carry a minimum of 50 lbs.
• 19. Completes pick-ups and delivery of equipment when required.
• 20. Maintains inventory.
• 21. Maintains the strictest confidentiality in accordance with HIPAA compliance.
• 22. All other duties as required.

Equipment Responsibilities

• 1. Cleaning equipment, disposable supplies, maps, protective devices, radio, seat belt, telephone, tie, downs, timeclock, wheelchair, mechanical tools, etc.
• 2. Picks up equipment, as directed.
• 3. Returns and unloads returned equipment at the warehouse, assuring proper segregation of clean and dirty equipment within the warehouse.
• 4. Completes delivery and pick-up paperwork promptly and accurately, including route sheets, manifests, and patient documentation, returning paperwork.
• 5. Assists in cleaning and disinfecting rental equipment. Assists in minor repair work within the scope of training.
• 6. Assists in cleaning and stocking the warehouse as needed.
• 7. Performs daily preventative maintenance and vehicle checks, as required, on the assigned vehicle.
• 8. Maintains a neat, clean personal appearance.

9. Performs all warehouse and office maintenance tasks as required.

10. Demonstrates timeliness, courtesy, sincerity, and patience when dealing with customers.

11. Presents a positive and professional manner at all times.

12. Assumes other duties within the scope of training as assigned.

QUALIFICATIONREQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledgein:

• CustomerService/businessofficeandtelephone etiquette
• Generalofficeprinciplesand practices
• Organizationalskillsandtime management
• Englishcomposition, spelling, and grammar
• Variety of filing systems including alphabetical, numerical, and chronological
• Basic math
• Some knowledge of medical office practices preferred

SkillandAbilityto:

• Able to work independently on projects with little or minimal direction
• Deal effectively with frequent interruptions and several situations at one time
• Follow verbal and/or written instructions