DME Patient Solutions Specialist

sanford; Chamberlain (SD); On-site; USD 23,000 - 39,000; Full time

Job summary

Sanford Health in Chamberlain, SD, is seeking a DME customer service specialist to coordinate order intake, dispensing, and delivery of durable medical equipment. The role requires attention to documentation, billing support, and compliance with payer policies.

You will communicate with patients, referral sources, and clinicians by phone, email, or in person; obtain authorizations when needed; educate patients on coverage, cost, and product use; and help ensure timely delivery and satisfaction.

Qualifications

• High school diploma or equivalent.
• Strong knowledge of computer functions and basic Microsoft Office applications.
• Detail oriented, excellent documentation skills, and the ability to follow through to the end.
• Basic knowledge of the medical field, with prior experience in home medical equipment preferred.

Responsibilities

• Provide first-line communication with patients, referral sources, and clinicians to facilitate ordering and delivery of DME products, supplies and services.
• Ensure all patient information is processed timely and accurately to enhance patient satisfaction and optimize revenue.
• Receive inquiries and orders in person, by telephone, fax, and email.
• Gather documentation for payer requirements, SOPs, and compliance; obtain prior authorizations as needed.
• Educate patients on insurance plans, provisions, financial responsibility, and patient portion.

Skills

Detail oriented

Excellent documentation

Customer service

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Sanford Health in Chamberlain, SD, is seeking a DME customer service specialist to coordinate order intake, dispensing, and delivery of durable medical equipment. The role requires attention to documentation, billing support, and compliance with payer policies.

You will communicate with patients, referral sources, and clinicians by phone, email, or in person; obtain authorizations when needed; educate patients on coverage, cost, and product use; and help ensure timely delivery and satisfaction.