DME Navigator - Rehab Services

UCLA Health; Los Angeles (CA); On-site; USD 66,000 - 95,000; Full time

Job summary

UCLA Health is seeking a DME Navigator to guide patients through the care continuum, coordinating appointments, authorizations and equipment needs within Rehabilitation Services.

The role emphasizes patient advocacy, cost transparency, and collaboration with providers, payors, and staff in a fast-paced healthcare setting.

Qualifications

• Experience with EMR systems; Epic preferred.
• Proficiency with Word and Excel.
• Knowledge of rehabilitation services terminology.
• Familiarity with insurance authorization processes, payor requirements, and coding (CPT, HCPCS, ICD-10).
• Ability to interpret medical documentation and policies.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication and customer service.

Responsibilities

• Coordinate appointments and insurance authorizations for DME/prosthetic services.
• Explain coverage requirements and estimated costs to patients.
• Support registration, scheduling, equipment coordination, and authorization processes.
• Deliver exceptional customer service in a fast-paced healthcare environment.

Skills

EMR familiarity

Microsoft Office

Rehabilitation terminology

Insurance authorization processes

Interpersonal communication

Organizational skills

Problem solving

Tools

Epic EMR

Microsoft Word/Excel

Job description

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Onsite or Remote

Fully On-Site

Work Schedule

Monday - Friday 9 AM -6 PM

Posted Date

09/02/2026

Salary Range: $31.88 - 45.66 Hourly

Employment Type

Duration

indefinite

Job #

32673

Primary Duties and Responsibilities

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The DME Navigator serves as a key resource for patients requiring durable medical equipment (DME), prosthetic and orthotic services, and lymphedema supplies within Rehabilitation Services. This position is responsible for guiding patients through the care continuum by coordinating appointments, obtaining insurance authorizations, verifying benefits, and ensuring timely access to prescribed equipment and services.

Working closely with patients, providers, therapists, and payors, the DME Navigator supports both new and returning orthotic and prosthetic patients by facilitating registration, scheduling, equipment coordination, and authorization processes. The incumbent acts as a patient advocate, helping individuals understand coverage requirements, estimated costs, and payor guidelines while delivering exceptional customer service.

The ideal candidate is detail-oriented, highly organized, and committed to providing a seamless patient experience in a fast-paced healthcare environment.

Salary Range: $31.88 - $45.66 per hour

Job Qualifications

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Required Qualifications

• Working knowledge of electronic medical record (EMR) systems; Epic experience preferred.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Knowledge of rehabilitation services, including physical therapy, occupational therapy, prosthetic, orthotic, and durable medical equipment terminology.
• Familiarity with insurance authorization processes, payor requirements, medical billing practices, and coding systems including CPT, HCPCS, and ICD-10.
• Ability to interpret and understand medical documentation, patient intake forms, therapist instructions, and organizational policies.
• Strong organizational skills with the ability to prioritize competing demands and manage multiple tasks effectively.
• Demonstrated ability to work independently with minimal supervision while maintaining accuracy and attention to detail.
• Ability to remain productive and organized in a fast-paced environment with frequent interruptions and changing priorities.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to provide exceptional customer service and effectively interact with patients, families, providers, and staff from diverse cultural and socioeconomic backgrounds.
• Strong problem-solving skills and the ability to exercise sound judgment in handling patient and operational issues.

Preferred Qualifications

• Previous experience in rehabilitation services, medical equipment coordination, prosthetics and orthotics, patient access, or healthcare navigation.
• Experience obtaining insurance authorizations and verifying benefits for medical equipment or rehabilitation services.Knowledge of UCLA Health systems, workflows, and patient care processes.
• Demonstrated commitment to teamwork, collaboration, continuous improvement, and maintaining a patient-centered approach to care.

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.