DME Manager

orthoalaska; Anchorage (AK); On-site; USD 65,000 - 90,000; Full time

Job summary

OrthoAlaska in Anchorage is seeking a DME Services Supervisor to lead safety, compliance, and the DME fitting program.

You will manage inventory, coordinate patient issues, train staff, and work with partners to ensure efficient, compliant DME operations within the orthopedic practice.

Qualifications

• Bachelor's degree in healthcare administration or related field.
• Clinical training experience and knowledge of DME processes.
• Billing and coding knowledge is preferred.
• Pursuit of Prosthetist or Orthotist certification within 18 months is expected.

Responsibilities

• Develop and enforce safety protocols for patient well-being.
• Oversee the DME fitting process and inventory management.
• Educate and train new DME coordinators and staff.
• Coordinate resolution of patient issues with DME and escalate as needed.
• Monitor distribution processes and ensure compliance with authorization procedures.
• Collaborate with partners supporting the DME team.

Skills

Microsoft Office

Interpersonal skills

Stakeholder management

Organizational skills

Education

Bachelor's degree in healthcare administration or related field

Clinical training and DME processes

Billing and coding knowledge

Prosthetist/Orthotist certification (pursue within 18 months)

Tools

Inventory management software

Billing and coding software

Job description

Essential Functions

• Develop and enforce safety protocols and procedures in accordance with industry standards and regulatory requirements to ensure the well-being of patients.
• Conduct regular risk assessments to identify potential hazards or risks to patient safety within the healthcare facility.
• Oversee the activities of the DME program, including inventory management, data monitoring, and process evaluation.
• Instruct and educate new durable medical equipment coordinators and associates.
• Authorize the intake and distribution of durable medical equipment.
• Apply expertise in durable medical equipment specifications, procedures, and protocols.
• Coordinate the resolution of patient issues with durable medical equipment and assess root cause issues to relay to equipment technicians and development teams.
• Monitor the processes of durable medical equipment distribution and ensure that authorization procedures are operating efficiently.
• Managing spend agreements to track and help ensure the practice takes advantage of rebate programs.
• Collaborate with key partners and stakeholders that support the DME fitting team

Schedule: Monday-Friday, 08:00am-05:00pm

Competency

Knowledge

• Knowledge of Durable Medical Equipment products commonly utilized in an Orthopedic Practice.
• Familiarity with insurance guidelines, coding, and billing regulations.
• Standard Office Equipment: This includes computers, fax machines, copiers, printers, telephones, and other office-related devices
• Durable Medical Equipment (DME): You will need to have in-depth knowledge of various DME products commonly utilized in an orthopedic practice. This includes items such as braces, splints, walkers, wheelchairs, and other assistive devices
• Inventory Management Systems: You will be responsible for managing the inventory of DME, ensuring that stock levels are maintained and that equipment is properly stored and tracked
• Billing and Coding Software: Familiarity with insurance guidelines, coding, and billing regulations is essential. You will use software to manage these processes efficiently
• Training and Demonstration Tools: You will need to train and demonstrate the usage and handling of DME to patients, caretakers, and operators. This may involve using specific training tools and manual

Skills & Abilities

• Proficiency in Microsoft Office, especially Word, Excel, Outlook, and PowerPoint.
• Effective interpersonal skills and communication methods.
• Ability to set expectations with stakeholders and communicate effectively.
• Ability to interact with staff members at all knowledge and skill levels.
• Organizational skills, ability to work independently, and prioritize effectively.

Physical Demands

• Manual dexterity for heavy amounts of computer input.
• Ability to sit, stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl.
• Ability to lift and/or move up to 25 lbs.

Equipment Operated

• Various DME equipment, computers, training and demonstration tools for patients.

Work Environment

• The position is in a well-lighted, well-ventilated office environment.
• Occasional evening and weekend work may be required.

Education / Experience / Licenses / Certifications

• A bachelor\'s degree in a related field such as healthcare administration, business administration, or a clinical discipline is preferred.
• Professional experience in clinical training and knowledge of DME processes and procedures are required.
• Experience in billing and coding is preferred, as well as familiarity with insurance guidelines and regulations.
• Certified as, or willing to pursue certification as a prosthetist or orthotist within 18 months of hire.

• Experience in managing and overseeing the entire DME fitting process.
• Day-to-day oversight and staff management, including data monitoring and analysis, inventory management, and ongoing process evaluation and improvement.
• Experience in training and educating new durable medical equipment coordinators and associates

FLSA Classification

Exempt

Position Type & Expected Work Hours

This is a full-time position. Work hours are will be determined based on individual employment agreement.

Reports to

Director DME Services

Supervisory Responsibilities

Yes

Travel Requirements

Yes

Remote Work

Not eligible for remote work.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee who holds this position. Job duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement

OrthoAlaska is proud to provide equal employment opportunities to all applicants and employees without regard to race, color, ancestry, national origin, sex, sexual orientation, gender identity, marital status, religion, age, pregnancy, protected veteran status, disability, or other protected categories.