DME Customer Experience Advocate

Synapse Health; United States; Remote; USD 23,000 - 29,000; Full time

Benefits offered by this job

401(k) with match

Medical benefits

Dental benefits

PTO

Job summary

Synapse Health in the United States is seeking a Specialist, Customer Experience to be the frontline voice for patients, prescribers, and partners throughout the order intake and fulfillment process. You will ensure orders are processed accurately, compassionately, and efficiently.

In this fast-paced role, you will gather demographics, verify details, coordinate with providers, maintain data in internal systems, and uphold HIPAA standards while delivering a high-quality patient experience.

Qualifications

• 2+ years of high-volume customer service experience in healthcare or DME preferred.
• Excellent verbal and written communication across multiple channels.
• Strong organizational skills with the ability to manage multiple tasks.
• Analytical and problem-solving skills to identify issues and resolve concerns.
• Ability to maintain data integrity and attention to detail.

Responsibilities

• Receive, triage, and process incoming communications from multiple channels.
• Gather and validate patient demographics, prescriber information, and equipment details.
• Determine scope and apply appropriate intake workflows for escalation or follow-up.
• Respond to general inquiries about Synapse Health and its programs.
• Advocate for patients and address barriers to care with urgency.
• Maintain data in internal systems with accuracy and confidentiality.
• Support escalated requests with leadership for complex questions or exceptions.

Skills

Customer service

Communication

Problem solving

Multitasking

Attention to detail

Education

High school or equivalent

Tools

Microsoft Office

Job description

Synapse Health in the United States is seeking a Specialist, Customer Experience to be the frontline voice for patients, prescribers, and partners throughout the order intake and fulfillment process. You will ensure orders are processed accurately, compassionately, and efficiently.

In this fast-paced role, you will gather demographics, verify details, coordinate with providers, maintain data in internal systems, and uphold HIPAA standards while delivering a high-quality patient experience.