DME Assistant

Mile Bluff Medical Center; Mauston (WI); On-site; USD 34,000 - 46,000; Full time

Job summary

Mile Bluff Medical Center is seeking a DME Assistant to support the Durable Medical Equipment department. You will assist staff, train patients on safe and proper uses of equipment, and ensure paperwork is completed accurately.

The role includes handling calls and emails, stocking and cleaning items, and helping patients with fittings for items such as walkers, CPAP masks, and compression stockings. A high school diploma, valid driver's license, and BLS certification within 3 months are required.

Qualifications

• High school diploma or equivalent required.
• BLS certification required within 3 months of hire.
• 1+ years related work experience preferred.
• Must maintain a valid, current driver's license.
• Must be 21 years of age; strong accuracy and attention to detail.

Responsibilities

• Handle phone calls and emails from clinics, insurance providers, patients, or care managers.
• Assist with stocking and putting away supplies; clean DME items.
• Provide customer service and training on equipment, including maintenance.

Skills

Customer service

Interpersonal communication

Attention to detail

Data entry

CPAP mask fitting

Diabetic shoe fitting

Compression stocking fitting

Education

High school diploma or equivalent

Tools

Basic office software

Job description

General Information:

Job title: DME Assistant

Schedule: Full-time, 80 hours per pay period; Monday-Friday, 8:30am-5:00pm

Weekend rotation: No weekends

Holiday rotation: Paid Holidays

Position Summary:

The DME Assistant position is responsible for assisting staff in all aspects of the department, including training patients on safe and proper uses of all durable medical equipment and disposable medical supplies, checking in and putting away supplies, and filling out all paperwork correctly.

Position Responsibilities:

• Handle phone calls and emails, including reaching out or returning calls from clinics, insurance providers, patients, or care managers.
• Assist with keeping floor full of stocked items, and put away items as they come in.
• Clean DME items.
• Provide customer service and training on equipment, including maintenance
• Explain equipment to patients and measure patient for proper fit (e.g., walker height, crutches, c-pap mask, compression stockings diabetic shoes etc.)
• Follow up on equipment/supplies furnished to patients in the home to identify patient level of progress/achievement to reach goals.
• Assist with maintaining files regarding DME patients on types of equipment and repairs furnished, follow up on patient files making sure all prescriptions and supporting documentation has been received back from doctor. Verify whether patient is still using equipment and make arrangements for returning all equipment that patient no longer needs. Document all conversations regarding patient in charts.
• Perform other duties as requested.

Position Requirements:

• High school diploma or equivalent preferred.
• BLS required or obtained within 3 months
• 1+ years related work experience preferred.
• Must maintain a valid, current driver's license.
• Must be 21 years of age
• Exceptional accuracy and attention to detail required.

Knowledge, Skills, & Abilities

• Intermediate proficiency with computers is required.
• Knowledge of diabetic shoe fitting, CPAP mask fitting, compression stocking fitting, and mastectomy fitting.
• Basic office skills such as data entry, filing, and phone etiquette.
• Ability to plan, organize and prioritize effectively with staff, patients, and public.
• Self-starter with excellent interpersonal communication and problem-solving skills.