DLR Ops Coord

Disney Cruise Line - The Walt Disney Company; Anaheim (CA); On-site; Confidential; Full time

Benefits offered by this job

Bonus

Job summary

Disney Cruise Line – The Walt Disney Company in California seeks an Operations Coordinator to provide administrative, clerical and project management support for executive leadership, their direct reports and Cast. You will organize calendars, prepare materials, and handle special requests to keep leadership aligned with business priorities.

Responsibilities include coordinating all project lifecycle stages, producing executive summaries and presentations, managing travel and expenses, and

Qualifications

• High school degree, GED or equivalent experience.
• 2-3 years of administrative, project coordination and/or equivalent experience.
• Bachelor’s Degree preferred.

Responsibilities

• Optimize scheduling of commitments on leaders' calendar and adjust priorities.
• Coordinate and support all stages of project lifecycle from Initiation to Closure.
• Manage communications and stakeholder engagement to supply required information.
• Prepare and analyze data; track metrics to support decision making.
• Create high-profile presentations and executive materials.
• Prepare documents, agendas, reports and executive summaries for meetings.
• Support travel itineraries and coordinate travel with partners.
• Process purchase orders, contracts and leaders' expense reports.
• Produce weekly and regular reports for Executives and key partners.
• Coordinate meetings; follow up on action items to drive outcomes.
• Identify efficiencies and drive process improvements with the team.

Skills

Project management

Administrative support

Calendaring

Communication

Microsoft Office

Education

High school degree / GED

Bachelor’s Degree

Tools

SAP

Concur

Workday

Coupa

Job description

The DLR Operations Coordinator provides administrative, clerical and project management support for executive leadership, their direct reports and Cast.

In this role, you will support executives by providing project management support, calendaring, research, reporting, identifying trends, prepare documents, agendas, executive summaries and presentations which may include, use of digital/technology solutions for virtual presentations, and fulfill other ad-hoc leader requests; support executive leadership, their direct reports and Cast (schedule complex meetings, prepares agendas to support business needs/objectives, captures and tracks action items/deliverables, optimizing leader’s schedules, and process/manage purchases & expenses); as well as being a part of the team, identify and drive efficiencies, with the ability to self-educate and seek out resources to advance the business.

Responsibilities:

• Optimize scheduling of commitments on leaders' calendar (be familiar with leaders' schedule(s) and adjust as needed to meet daily/weekly priorities).

• Coordinates, participates, and supports all stages of project lifecycle including Initiation, Planning, Execution, Control and Closure.
• Orchestrates communication and stakeholder engagement for projects to ensure individuals have the information required to complete deliverables.
• Prepares and analyzes data. Conducts tracking as needed to support data collection/research.
• Completes research, develops high profile presentations and prepares materials.
• Prepares documents, agendas, reports, and executive summaries that support meeting objectives.
• Prepares presentations in support of project to include which may include use of digital/technology solutions for virtual presentations.
• Process/manage team's purchase orders, regulatory or vendor contracts as well as leadership's expense reports.
• Create travel itineraries that support leader's business objectives. Calendars and coordinates travel and meetings with key partners associated with itineraries.
• May prepare regular/weekly reports and business summaries for multiple (2-3) Executives. May include support of the Vice President (e.g. weekly update reports that go to Sr. site Executives as well as other weekly operational reports used by leadership).
• Meeting coordination: prepares agendas to support business needs/objectives, captures and tracks action items/deliverables, completes follow-up as necessary with leaders/key partners to drive work to completion. (e.g. weekly GM or Sr Leader meetings, partner meetings, other business meetings, etc.).
• Integration: Works as part of team to work better, faster, and smarter. Remains flexible in fast paced environment. Seeks out key partners/team members to identify best practices. Works with others to identify and drive efficiencies.
• Managing ad-hoc projects given by the supported executive.
• Review operating practices and implement improvements where necessary.
• Support event planning (e.g. birthdays, service anniversary recognition, lunch & learns, team building activities, skip level sessions, etc.).

• Demonstrated ability to manage heavy workloads, prioritize work appropriately and meet assigned deadlines.
• Strong interpersonal communication skills to manage internal and external resources and work collaboratively with cross-functional and diverse teams.
• Excellent organizational and analytical skills (including attention to detail).
• Excellentwritten and verbal communication skills. Strong command of English grammar skills.
• Ability to appropriately respond to and resolve cast and guest issues with little direction.
• Ability to multi-task and prioritize deadlines/deliverables, making independent on-the-spot decisions to ensure smooth and efficient operations.
• A proactive self-starter with a positive, can-do attitude.
• Master of Microsoft Office Suites and working in Windows environment. Confidence to learn new programs such as SAP, Concur. Coupa and Workday as well as other collaborative work platforms.
• Exceptional delivery of assertive professionalism, a self-starter able to anticipate needs and handle confidential information, offer creative solutions to problems, maximize and drive work products and showcase action-oriented follow-through, master technology and a knowledge of computer programs, be flexible with work schedule and meet impromptu demands, collaborate with and guide the administrative team, gain familiarity with the operation.
• Ability to anticipate the needs of the Executives supported
• Ability to anticipate the needs of the Executives supported

Preferred Qualifications:

• Knowledge of Disney policies, organizational structure, and nomenclature
• Operations job knowledge

Required Education:

• High school degree, GED or equivalent experience.
• 2-3years of administrative, project coordination and/or equivalent experience.

Preferred Education:

• Bachelor’s Degree

The hiring range for this position in California is $62,400.00-$72,300.00. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.