DIY Auto Parts Pro & Service Specialist

Advance Auto Parts Inc.; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Advance Auto Parts is seeking a Retail Parts Pro to provide expert automotive parts knowledge and exceptional DIY customer support. The role emphasizes advanced parts identification, sourcing from multiple channels, and operating store systems to drive sales and service quality.

The position requires 3–5 years of automotive parts experience, strong customer service skills, and ability to work varied shifts, including weekends. ASE certification is preferred but not required.

Qualifications

• Experience in DIY or automotive parts sales preferred.
• Ability to perform advanced identification and sourcing of parts.
• Proficient with store systems and parts lookup tools.
• Customer service-focused with strong communication skills.
• Must have a valid driver's license.

Responsibilities

• Facilitate selling experience for DIY customer visits and phone calls.
• Achieve personal / store sales goals and service objectives.
• Manage DIY services including battery installation and wiper installs.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities (task assignment, safety, open/close duties).
• Assist in store inventory processes and maintain store cleanliness.

Skills

Customer service

Sales experience

Parts lookup systems

Diagnostic equipment

English communication

Education

ASE certification (preferred)

Tools

MS Word

MS Excel

POS system

Job description

Advance Auto Parts is seeking a Retail Parts Pro to provide expert automotive parts knowledge and exceptional DIY customer support. The role emphasizes advanced parts identification, sourcing from multiple channels, and operating store systems to drive sales and service quality.

The position requires 3–5 years of automotive parts experience, strong customer service skills, and ability to work varied shifts, including weekends. ASE certification is preferred but not required.