DIY Auto Parts Pro: Expert Sales & Service Lead

Advance Auto Parts Inc.; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Advance Auto Parts, Inc. is seeking a Retail Parts Pro to support advanced DIY functions and provide expert knowledge of store systems and parts.

This full-time role emphasizes exceptional customer service, parts lookup, and advanced knowledge of automotive systems to assist DIY customers both in-store and by phone. The position requires 3–5 years of automotive parts experience, ASE certification preferred, and a demonstrated ability to source parts and perform services like battery installs and

Qualifications

• Knowledge of automotive systems and parts catalogues.
• Experience in DIY servicing and customer support preferred.
• Ability to read and follow safety and operating instructions.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).
• Assist in store inventory processes including truck put away, cycle counts, back stock, etc.

Skills

Automotive parts knowledge

Sales experience

Customer service

Parts lookup systems

ASE P2 ready

Education

High school diploma or equivalent

ASE certification preferred

Tools

POS systems

Parts lookup systems

Microsoft Excel

Job description

Advance Auto Parts, Inc. is seeking a Retail Parts Pro to support advanced DIY functions and provide expert knowledge of store systems and parts.

This full-time role emphasizes exceptional customer service, parts lookup, and advanced knowledge of automotive systems to assist DIY customers both in-store and by phone. The position requires 3–5 years of automotive parts experience, ASE certification preferred, and a demonstrated ability to source parts and perform services like battery installs and