DIY Auto Parts Pro: Expert Sales & Service

Advance Auto Parts Inc.; United States; On-site; USD 35,000 - 48,000; Full time

Job summary

Advance Auto Parts, Inc. is seeking a Retail Parts Pro to provide expert automotive parts knowledge and assist DIY customers both in-store and over the phone.

The role requires strong product familiarity, problem solving, and a commitment to high customer service standards. Responsibilities include selling parts, performing basic DIY services (battery installs, wiper replacements), locating parts, assisting with inventory tasks, and maintaining store appearance and safety.

Qualifications

• Strong knowledge of automotive systems and parts.
• Ability to read safety rules and parts catalogs.
• Excellent communication and customer service skills.

Responsibilities

• Provide GAS2 selling experience for DIY customers.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation and wiper installs.
• Ensure high standards of customer service and store appearance.

Skills

Customer service

Parts lookup

Diagnosis/repair knowledge

Communication

Education

ASE certification (preferred)

Valid driver’s license

Tools

Microsoft Word

Microsoft Excel

Job description

Advance Auto Parts, Inc. is seeking a Retail Parts Pro to provide expert automotive parts knowledge and assist DIY customers both in-store and over the phone.

The role requires strong product familiarity, problem solving, and a commitment to high customer service standards. Responsibilities include selling parts, performing basic DIY services (battery installs, wiper replacements), locating parts, assisting with inventory tasks, and maintaining store appearance and safety.