DIY Auto Parts Pro — Expert Parts & Service

Advance Auto Parts Inc.; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

Advance Auto Parts, Inc. is seeking a Retail Parts Pro to assist DIY customers both in-store and over the phone. The role emphasizes expert parts knowledge, advanced identification, and the ability to source from multiple channels to support DIY projects.

The candidate should possess strong customer service skills, familiarity with store systems, and ASE certification or readiness. The position is full-time with a focus on accurate parts lookup and service quality.

Qualifications

• 3-5 years of prior automotive parts experience.
• Strong knowledge of store systems and parts lookup.
• Excellent customer service and communication skills.
• Basic math and ability to read safety rules and manuals.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services including battery installation and wiper installs.
• Ensure high standards of customer service and store appearance.
• Handle key holder responsibilities including opening/closing duties.
• Assist in inventory processes and store cleanliness.

Education

ASE certification preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Advance Auto Parts, Inc. is seeking a Retail Parts Pro to assist DIY customers both in-store and over the phone. The role emphasizes expert parts knowledge, advanced identification, and the ability to source from multiple channels to support DIY projects.

The candidate should possess strong customer service skills, familiarity with store systems, and ASE certification or readiness. The position is full-time with a focus on accurate parts lookup and service quality.