DIY Auto Parts Expert & Service Pro

Advance Stores Company Inc (500); United States; On-site; USD 32,000 - 46,000; Full time

Job summary

Advance Auto Parts, Inc. is seeking a Retail Parts Pro to support advanced DIY functions with expert knowledge of store systems, parts, and automotive diagnostics.

The role emphasizes strong customer service, parts sourcing, and ability to work with various service tasks. The position is full-time and involves assisting customers in-store and by phone, performing DIY services like battery installation and wiper installs, and ensuring store standards are upheld.

Qualifications

• Working knowledge of automotive systems and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)
• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.
• Operate POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Job description

Advance Auto Parts, Inc. is seeking a Retail Parts Pro to support advanced DIY functions with expert knowledge of store systems, parts, and automotive diagnostics.

The role emphasizes strong customer service, parts sourcing, and ability to work with various service tasks. The position is full-time and involves assisting customers in-store and by phone, performing DIY services like battery installation and wiper installs, and ensuring store standards are upheld.