DIY Auto Parts Expert & Customer Solutions Pro

Advance Stores Company Inc (500); United States; On-site; USD 36,000 - 52,000; Full time

Job summary

Advance Auto Parts, Inc. is seeking a Retail Parts Pro in the United States to assist customers in the DIY automotive segment.

The role requires knowledge of store systems, parts, and automotive diagnostics, with responsibilities that include battery testing and installation, wiper installs, and other DIY services. The position emphasizes delivering excellent customer service, achieving sales goals, and maintaining store standards.

Qualifications

• 3–5 years of automotive parts experience and sales ability.
• Ability to locate and stock parts, and operate inventory systems.
• Speak and write English; Spanish a plus; communicate with customers and peers.
• ASE certification preferred but not required.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).

Skills

Automotive parts knowledge

Sales experience

Parts lookup systems

Customer service

MS Office (Word/Excel)

POS operations

Diagnostic equipment familiarity

Education

ASE certification

Tools

POS systems

Inventory software

Job description

Advance Auto Parts, Inc. is seeking a Retail Parts Pro in the United States to assist customers in the DIY automotive segment.

The role requires knowledge of store systems, parts, and automotive diagnostics, with responsibilities that include battery testing and installation, wiper installs, and other DIY services. The position emphasizes delivering excellent customer service, achieving sales goals, and maintaining store standards.