DIY Auto Parts Expert & Customer Care Pro

Advance Auto Parts Inc.; Atlanta (GA); On-site; USD 36,000 - 54,000; Full time

Job summary

Advance Auto Parts Inc. in Atlanta, GA is seeking a Retail Parts Pro to assist DIY customers with expert product knowledge, parts identification, and store systems proficiency.

Responsibilities include facilitating sales and service, performing DIY tasks like battery and wiper installs, maintaining high store standards, and supporting inventory and opening/closing duties. 3–5 years automotive parts experience and a valid driver’s license are required; ASE certification is preferred.

Qualifications

• 3–5 years of prior automotive parts experience.
• Must have a valid driver’s license.
• ASE certification preferred, but not required.
• Speak and write English; communicate effectively with customers, peers and management.

Responsibilities

• Facilitate selling experience for DIY customer visits and phone calls.
• Achieve personal / store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).
• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store cleanliness including floors, bathrooms, facing, dusting, parking lot.
• Provide DIY services including battery installation, testing, wiper installs, etc.

Skills

Customer service

Parts knowledge

Sales ability

Inventory systems

POS systems

Education

ASE certification (preferred)

Tools

Microsoft Word

Excel

Store systems

Job description

Advance Auto Parts Inc. in Atlanta, GA is seeking a Retail Parts Pro to assist DIY customers with expert product knowledge, parts identification, and store systems proficiency.

Responsibilities include facilitating sales and service, performing DIY tasks like battery and wiper installs, maintaining high store standards, and supporting inventory and opening/closing duties. 3–5 years automotive parts experience and a valid driver’s license are required; ASE certification is preferred.