DIVISIONAL MANAGER -OPERATIONS ($50-75M)

Navy Exchange Service Command; Bethesda, Northern (MD, KY); Hybrid; USD 64,000 - 82,000; Full time

Job summary

Navy Exchange Service Command in Bethesda, MD seeks a Divisional Manager - Operations to lead store receiving, staffing, payroll control, and customer service improvements. This role focuses on optimizing operations, reducing costs, and enhancing the customer experience in a high-volume retail environment.

The position requires 3+ years in administrative or supervisory roles with knowledge of store operations and merchandising.

Qualifications

• 3 years' experience in administrative, professional, investigative, or other responsible work.
• 1 year of academic study, above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelor's degree for 3 years of general experience.
• 2 years of progressively responsible experience in administrative, supervisory, managerial, professional, or technical work that demonstrated knowledge of management principles, practices, methods, and techniques; knowledge of retail and/or service merchandising principles, procedures, and store operations.

Responsibilities

• Manages and coordinates store receiving, stocking, customer service, accounting, and front end operations; audits policies to ensure effectiveness of operations; supervises associates in various functions.
• Coordinates staffing requirements and training; develops and maintains work schedules, interviews and hires personnel, and monitors payroll expenses; ensures ongoing associate training program.
• Manages sales audit and cashier cage operation, cash collection, and reporting; oversees collection of accounting data and reports for processing.
• Receives and handles customer complaints; identifies opportunities for increasing customer service and satisfaction.
• Ensures efficient operation of receiving and stock replenishment functions.
• Prepares statistical reports and analysis on controllable expenses and takes action to manage to budget and trends.
• Coordinates and manages main store maintenance and housekeeping requirements.
• Carries out policy of courtesy and customer service.
• Performs other related duties as assigned.

Job description

Job Title

DIVISIONAL MANAGER -OPERATIONS ($50-75M)

Job Number:

26000396

Primary Location

United States-Maryland-Bethesda

Organization

Bethesda Pay Range : $63,559 - $82,049 based on exp

Job Summary

Manages operational support functions. Works in conjunction with the management team to implement store programs control and reduce operating expenses while maximizing customer service and operational performance.

Duties and Responsibilities

• Manages and coordinates store receiving, stocking, customer service, accounting, and front end operations. Audits policies and procedures to ensure effectiveness of operations. Supervises associates engaged in a variety of functions, i.e. accounting, janitorial, customer service, etc. engaged in store operational support functions.
• Coordinates store staffing requirements and training programs. Develops and maintains work schedules, interviews and hires personnel, and monitors and controls payroll expenses. Ensures an effective, ongoing associate training program is in place to include new associate orientation, customer service, cash handling, merchandising programs, safety, loss prevention, etc.
• Manages sales audit and cashier cage operation, cash collection, and control. Oversees the collection of accounting data, documents, and reports from operational areas and submission to the appropriate office for processing.
• Receives and handles customer complaints; determines method for resolving issue. Identifies
  opportunities for increasing customer service and satisfaction.
• Ensures the efficient operation of receiving and stock replenishment functions.
• Prepares statistical reports and analysis on controllable expenses, i.e. payroll, supplies, janitorial, etc. Takes action to ensure expenses are managed to budget and sales trends.
• Coordinates and manages main store maintenance and housekeeping requirements.
• Carries out policy of courtesy and customer service.
• Performs other related duties as assigned.

Training Requirement

Associate must receive Hazardous Material (HazMat) training within 90 days of hire per Department of Transportation regulations.

A total of 5 years consisting of the following:

GENERAL EXPERIENCE

3 years' experience in administrative, professional, investigative, or other responsible work which enabled the applicant to gain a general knowledge of management practices and administrative processes; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment.

OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE

1 year of academic study, above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelor's degree for 3 years of general experience.

AND SPECIALIZED EXPERIENCE

2 years of progressively responsible experience in administrative, supervisory, managerial, professional, or technical work that demonstrated the knowledge of management principles, practices, methods, and techniques. Knowledge of retail and/or service merchandising principles, procedures, and a combination of related activities in the areas of accounting, personnel, procurement, distribution management, and store operations.

Job

Retail/Services Sales/Operations, Customer Service