Division Sales Manager

Home City Ice; Grand Rapids (MI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Company car

Phone provided

Bonus

Job summary

Home City Ice is seeking a Division Sales Manager to combine customer service with outside sales, driving growth and owning the customer experience across accounts in the division area.

The role involves 100% field-based work, prospecting for new business, and ensuring swift resolution of customer inquiries. A competitive salary plus bonus, company car, and a provided phone are included to support performance in a fast-paced environment.

Responsibilities

• Make 12-18 in-person calls per day plus handle inbound customer calls to support accounts.
• Be the single point of contact for customer inquiries and concerns in the assigned geography.
• Take ownership of inquiries and coordinate with departments to ensure 100% customer satisfaction.
• Develop new business through proactive prospecting and cold calling when needed.
• Plan efficient routes for on-site visits to strengthen relationships and gather feedback.
• Serve as the contact for potential customers from lead to first delivery.
• Occasionally assist the operations team with deliveries or merchandiser swaps.

Job description

The Division Sales Manager position is a dynamic combination of customer service and outside sales to drive growth in the division area. Primarily, this person will have ultimate responsibility for the customer experience of all Home City Ice accounts in the area.

This includes

• Account Representatives make between 12-18 in-person calls per day in addition to incoming customer phone calls -Making sure each ice merchandiser is 100% up to standard during customer visits. This can include adding POS material, re-imaging, cleaning, or even refurbishing on-site in a variety of weather conditions and environments.
• Being the point of contact for all customer inquiries and concerns in the assigned geography.
• Taking ownership of those inquiries/ concerns and working with the appropriate department to ensure they are answered or addressed to 100% customer satisfaction.
• New business cultivation as needed through active prospecting and cold calling.
• Since this position is 100% field-based, plan route-efficient outings to visit customers at their place of business, with the purpose of strengthening relationships and actively soliciting feedback on their customer experience.
• Being the point of contact for all potential customers, taking the contact from account lead to the first delivery.
• On occasion, helping our operational team fulfill customer needs (delivery, merchandiser swaps, etc).

The key to our success has been responsiveness to customer and lead requests, so expect a dynamic, fast-paced environment with a large amount of inbound and outbound communication where time is of the essence.

The ideal candidate will prefer an environment that is rapidly changing and prefers to wear more than one hat. Vacation, medical, competitive salary+bonus, company car and phone provided.