Division Manager: Surgical Oncology

Beth Israel Lahey Health (BILH); Palmer (MA); On-site; USD 85,000 - 125,000; Full time

Job summary

Beth Israel Lahey Health (BILH) is seeking an experienced administrator to oversee the division's administrative, financial and clinical operations. You will liaise with inpatient and outpatient services, research, teaching and graduate medical education, supporting faculty, fellows and staff physicians.

The role requires strategic planning, budget management and staff supervision, ensuring efficient operations, accurate billing, and high-quality patient care across the division.

Qualifications

• Bachelor's degree required; MBA or healthcare-focused master's preferred.
• 5-8 years related work experience required and 1-3 years supervisory/management experience required.
• Advanced skills with Microsoft applications (Outlook, Word, Excel, PowerPoint or Access) and other web-based applications; ability to produce complex documents, perform analysis and maintain databases.

Responsibilities

• Participates in planning and implementation of divisional goals, program objectives, personnel, resources and equipment; implements office systems, policies and procedures to assure uniform practice; manages and ensures effective operations for the division.
• Develops and implements business plans for clinical programs; coordinates marketing initiatives for the division; monitors and updates plans reflecting marketplace challenges and BIDMC direction.
• Serves as principal resource on division financial matters; advises on funds availability and use; authorizes expenditures and analyzes revenue cycle reports.
• Prepares and analyzes reports on division activities; makes informed financial forecasts and staffing/facility projections; plans and manages space, equipment and other needs.
• Develops systems to measure productivity, revenue, volume, outcomes and satisfaction; collaborates to determine best practices and implements quality improvement activities.
• Has authority to direct and support employees; handles hiring, termination, corrective action and performance reviews; oversees 7+ direct reports and 6-10 indirect reports.
• Holds full responsibility for planning, monitoring and managing department budget.

Skills

Decision Making

Problem Solving

Independence of Action

Written Communications

Oral Communications

Knowledge

Team Work

Customer Service

Education

Bachelor's degree

Master's degree in Business Administration or Health Care

Tools

Microsoft Office

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Summary: Works collaboratively with the Administrative Director, Division Chief and faculty to manage the administrative, financial and clinical operations, of the division. Acts as a liaison for inpatient and outpatient clinical services, research, teaching and graduate medical education programs of the division. Manages staff and provides administrative resources for faculty, fellows and staff physicians.

Job Description

Essential Responsibilities

• Participates in planning and implementation of divisional goals, program objectives, personnel, resources and equipment. Implements appropriate office systems, policies and procedures to assure uniform practice. Manages and ensures effective operations for the division.
• Develops and implements business plans for clinical programs. Identifies strategies, objectives, timetables, expected outcomes and measures. Coordinates marketing initiatives for the division, collaborating with various constituencies to ensure effective campaign. Monitors, evaluates and updates plans to reflect challenges and opportunities in the marketplace and BIDMC's overall direction.
• Serves as principle resource on all division financial matters. Advises on availability and use of funds including special purpose funds, authorizes all expenditures and assigns them to appropriate budget or fund. Ensures the submission of accurate and timely billing and analyzes revenue cycle reports.
• Prepares and analyzes reports on division activities, including volume statistics, collections and research (grant) support;. Makes informed financial forecasts and resource needs. Makes projections of short and long-term needs for staff, physical facilities, and equipment. Plans, implements and manages space, equipment, phone and other needs.
• Develops, implements and maintains systems and processes that measure results of productivity, revenue, volume, clinical outcomes, patient/staff/physician satisfaction or other work improvement indicators. Collaborates with peers, physicians, and/or services to determine best practices, desired outcomes and methods of achieving and reporting outcomes. Implements quality improvement activities.
• Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: More than 7 Indirect Reports: 6-10
• Has full responsibility for planning, monitoring and managing department budget.

Required Qualifications

• Bachelor's degree required. Master's degree in Business Administration or Health Care preferred.
• 5-8 years related work experience required and 1-3 years supervisory/management experience required
• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.

Competencies

• Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
• Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
• Independence of Action: Ability to set goals and priorities for functional area. May make recommendations for department policies, practices and programs. Manager or Director provides broad guidance and overall direction.
• Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.
• Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
• Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
• Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
• Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.

Physical Nature of the Job

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

Pay Range

$84,989.00 USD - $124,987.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geographyof work location, job responsibilities, or other applicable factors permissible by law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled