Administrative Director of Operations, Surgery

Beth Israel Deaconess Medical Center, Inc.; Boston (MA); On-site; USD 125,000 - 165,000; Full time

Job summary

Beth Israel Lahey Health's Department of Surgery seeks an Administrative Director to lead ambulatory services strategy, planning and operations, working with clinical leaders to align departmental goals with the Medical Center's mission.

You will oversee budgets, staffing, space and equipment, drive improvements in access and patient satisfaction, and mentor a team of managers and staff. This onsite role requires extensive healthcare leadership experience and collaboration across disciplines.

Qualifications

• Bachelor's degree required; Master's preferred.
• 10+ years related work experience and 5-8 years supervisory/management experience required.
• 8-10 years experience in a clinical health care setting.
• Experience with computer systems including web-based applications and MS Office.

Responsibilities

• Leads long-range planning and ambulatory divisional goals and resources.
• Appoints, develops, supervises and evaluates managers in designated areas; ensures standards.
• Oversees multidisciplinary team building within ambulatory departments/services.
• Participates in hospital committees and reports on activities.
• Develops policies and procedures for department/division.
• Measures success with data from Performance Manager Reports.
• Collaborates with HR on role definition, staff recruitment and standards.
• Coordinates program development with community-based initiatives and marketing.
• Oversees salary planning and confidential personnel considerations.
• Identifies and acts on issues affecting patient care.

Skills

Leadership

Strategic planning

Budget management

Staff development

Communication

Healthcare administration

Education

Bachelor's degree

Master's degree preferred

Tools

Microsoft Office

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people's lives. The Department of Surgery is offering an exciting opportunity to work with a team of exceptional providers and leaders in the field of surgical services. While working primarily onsite with Department and Medical Center administrative and clinical leadership, the Administrative Director is responsible for the long-range planning and the development of ambulatory divisional goals, strategic plans and objectives, as well as personnel, resources, space needs and equipment decisions. The incumbent will primarily be supporting the divisions of Cardiac Surgery, Thoracic Surgery, and Interventional Pulmonology.

Job Description

Leads operational initiatives in services areas in order to achieve set goals. Responsible for strategic planning, educational and financial operations of division/department, budget management, improvements in access, overall customer satisfaction, communication, clinical service delivery, operating efficiency, and staff development.

Essential Responsibilities

• Participates in long-range planning and the development of departmental and ambulatory divisional goals, strategic plans and objectives, as well as personnel, resources, space needs and equipment decisions.
• Appoints, develops, directly supervises and evaluates practice managers and clinical managers in designated areas Ensures that department activities and records meet the standards of accrediting, regulatory and reimbursement agencies (JCAHO, OSHA, DPH, etc.).
• Oversees multidisciplinary team building within ambulatory departments/services.
• Participates in hospital departmental, administrative and medical staff committees, and reports on committee activities.
• Develops policies and procedures for department/division.
• Measures success with pertinent and measurable data based on targeted goals, developed using Performance Manager Reports.
• Collaborates with Human Resources to enhance role definition and standards of practice for front line staff, as well as recruitment Assists the divisional chief in the identification and coordination of program development work through community based programs, marketing and fundraising opportunities.
• Incorporates facilitation of additional special projects as assigned.
• Coordinates recruitment process of clinical and research faculty.
• Participates in confidential salary planning for faculty and staff.
• Identifies and acts on issues that affect the delivery of patient care.
• Quality control and improvement, performance improvement activities, monitoring, reviews, action plans.
• Oversees patient satisfaction surveys, monitoring and action plans and customer service.
• Has the responsibility to lead and support managers and directors in developing and improving operations to create optimal performance levels.

Direct Reports

Direct Reports: 4-6 Indirect Reports: 21-50 Has full responsibility for planning, monitoring and managing budgets for multiple departments.

Required Qualifications

• Bachelor's degree required.
• Master's degree in Healthcare Administration or Business preferred.
• More than 10 years related work experience required and 5-8 years supervisory/management experience required 8 -10 years experience in a clinical health care setting.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Competencies

• Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.
• Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
• Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.
• Team Work: Ability to lead and direct multiple collaborative teams for large projects or groups both internal and external to the Medical Center and across functional areas. Results have significant implications for the management and operations of the organization.
• Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.

Physical Nature of the Job

Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the hospital campus.

Pay Range

Pay Range: $125,000.00 USD - $165,000.00 USD The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together.

Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients’ lives.

Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs.

Our culture promotes continuous learning, growth, innovation and a sense of belonging.

We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life.

While you're busy caring for and supporting our patients, we take care of you.