Division Manager - Day Program

Chimes International LTD; Newark (DE); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Tuition reimbursement options

Flexible Spending Accounts (Health, D4

Life insurance

Disability insurance

Paid time off

403(b) with employer match

Employee recognition programs

Employee referral bonuses

Tickets at Work discounts

Job summary

Chimes is seeking a Residential Services Operations Supervisor in Newark, DE to oversee day-to-day operations of assigned homes, ensure compliance, and coordinate IPs with care teams.

You will maintain CPS records, review timesheets and budgets, and supervise staff while supporting safety, rights compliance, and incident response. Opportunity for growth within a purpose-driven organization.

Qualifications

• Bachelor's degree in education, human services, psychology, social sciences, or related field.
• 2 years managing multiple residential sites.
• 2 years supervisory experience.
• 2 years working with individuals with intellectual disabilities.

Responsibilities

• Oversee day-to-day operations of assigned homes, ensuring compliance with Agency and regulatory standards through regular scheduled/unscheduled site visits and audits.
• Coordinate and develop Individual Plans (IPs), serving as the main point of contact for individuals served and their care teams.
• Maintain accurate records in the Client Profile System (CPS) and ensure timely documentation.
• Review timesheets, monitor budgets, and manage Individual Maintenance Allowances.
• Ensure health and safety compliance, including timely incident reporting and emergency response.
• Supervise House Managers and indirectly oversee direct support staff, including scheduling, training, and performance evaluations.
• Participate in hiring, admissions/transfers, and staff meetings.
• Ensure fundamental rights compliance (HRASC) and support corrective action plans as needed.
• Assume on-call responsibilities and other duties as assigned.

Skills

Leadership

Residential site management

Regulatory compliance

Education

Bachelor's degree in education, human services, psychology, social sciences, or related field

Job description

• Oversee day-to-day operations of assigned homes, ensuring compliance with Agency and regulatory standards through regular scheduled/unscheduled site visits and audits
• Coordinate and develop Individual Plans (IPs), serving as the main point of contact for individuals served and their care teams
• Maintain accurate records in the Client Profile System (CPS) and ensure timely documentation
• Review timesheets, monitor budgets, and manage Individual Maintenance Allowances
• Ensure health and safety compliance, including timely incident reporting and emergency response
• Supervise House Managers and indirectly oversee direct support staff, including scheduling, training, and performance evaluations
• Participate in hiring, admissions/transfers, and staff meetings
• Ensure fundamental rights compliance (HRASC) and support corrective action plans as needed
• Assume on-call responsibilities and other duties as assigned

What We're Looking For

• Education: Bachelor's degree in education, human services, psychology, social sciences, or related field strongly preferred
• Experience: 2 years managing multiple residential sites; 2 years supervisory experience; 2 years working with individuals with intellectual disabilities
• Valid driver's license and acceptable driving record required
• Equivalent combinations of education/experience may be considered

What’s in it for you?

Total Rewards (For Full-Time Employees = >30 hours/week):

• Competitive Pay
• Medical, Dental, and Vision Insurance
• Tuition Reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Employer Match
• Employee Recognition Programs
• Employee Referral Bonus opportunities
• Discounts through “Tickets at Work”
• And More!

Want to learn more?

To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at:

https://chimes.org/Careers.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.