Division Manager, Child Services (Remote)

State of Indiana; United States; Remote; USD 61,000 - 74,000; Full time

Benefits offered by this job

Medical plans

Wellness rewards

HSAs

Pension plans

Paid leave

Education reimbursement

Life insurance

Referral bonus

Employee assistance

Public Service Loan Forgiveness

Free parking

LinkedIn Learning access

Job summary

State of Indiana is seeking a Division Manager to assist with the Assessment Support, Collaboration, and Coaching (ASCC) Team, the Utilization Support Services (USS) Team, and the Centralized Deployment Team. You will oversee and manage programs and team members.

This remote position supports offices around the state of Indiana with travel within the state and occasional travel to Indianapolis for meetings and trainings.

Qualifications

• Bachelor’s degree in Child Development, Criminology, Criminal Justice, Education, Healthcare, Home Economics, Psychology, Guidance and Counseling, Social Work, or Sociology.
• One year of experience in providing social services to children and/or families is required.
• Advanced knowledge of principles and practices of social work, casework, sociology and group and individual counseling including new methods and theories of treatment.

Responsibilities

• Participate in the management of the Assessment Support, Collaboration, and Coaching (ASCC) Team; Utilization Support Services (USS) Team; and/or Centralized Deployment (CD) Team.
• Provides timely responses to Regional Directors (RDs), Assistant Regional Directors (ARDs) and Local Office Directors (LODs), with regards to questions or concerns from ASCC consultations of child abuse and neglect; USS review(s) of service(s); and/or CD local office deployment and support.
• Monitors and, when necessary, adjusts tasks/duties based on operational needs.
• Provides consultation and documentation to promote timely completion and notification of determinations regarding ASCC/USS/CD tasks and duties.
• Ensure staff follow statutory requirements, standards, policies, and procedures.
• Monitors and trends performance of ASCC/USS/CD team members to ensure consistency statewide regarding support efforts.
• Establishes, communicates, and interprets policies, goals, and performance metrics to ASCC/USS/CD team members.
• Studies and remains current on relevant Federal and State laws, policies, models, and procedures.
• Studies quantifiable performance data and regularly monitors and participates in huddles and/or consultations to determine and standardize areas of improvement, best practices, and consistency.
• Reviews outcomes to determine quantifiable trending issues and to ensure consistency of decision-making.
• Performs and participates in quality assurance (QA) checks.
• Assists in oversight and implementation of quality assurance measures, including monitoring of support efforts, phone calls, huddles, and/or documentation prepared by team members, as well as monitoring individual and team performance metrics.
• Uses data to communicate recommended updates, modifications, and clarifications for policy and training to improve quality.
• Responds to internal and external customers regarding questions or concerns that involve the ASCC/USS/CD program(s) and team member(s).
• Provides periodic reports regarding the ASCC/USS/CD Teams' activities and operations with target areas of improvement based on quantifiable data and metrics.
• Assists Regional Directors, Assistant Regional Directors, and Local Office Directors with concerns that arise beyond the scope of the ASCC/USS/CD Team(s).

Education

Bachelor’s degree in Child Development, Criminology, Criminal Justice, Education, Healthcare, Home Economics, Psychology, Guidance and Counseling, Social Work, or Sociology or a related field

Job description

State of Indiana is seeking a Division Manager to assist with the Assessment Support, Collaboration, and Coaching (ASCC) Team, the Utilization Support Services (USS) Team, and the Centralized Deployment Team. You will oversee and manage programs and team members.

This remote position supports offices around the state of Indiana with travel within the state and occasional travel to Indianapolis for meetings and trainings.