Division Director of Virtual Care Center

HCA Healthcare, Inc.; Houston (TX); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

401(k) plan with 100% match on 3%–9%

Education assistance (tuition, certs)

Employee Stock Purchase Plan

Fertility and family building benefits

Comprehensive medical coverage

Job summary

HCA Houston Healthcare is seeking a Division Director of Virtual Care Center to lead centralized nursing scheduling and the nurse resource pool across the division. You will supervise hiring, training, and performance of staff while aligning staffing with budgets and productivity targets.

You will partner with the Division PI and CNO leadership to optimize patient care and operational efficiency, driving standardization and telehealth initiatives within the division.

Qualifications

• RN license required.
• National certification within 6 months of hire.
• Bachelor's Degree in Nursing is required.
• Master's Degree in Healthcare Administration or Nursing required.

Responsibilities

• Oversee centralized nursing scheduling and staff resource pool.
• Manage division-wide staffing, productivity targets and budgeting.
• Hire, orient, educate and evaluate resource pool staff.
• Coordinate with PI team on staffing, scheduling and resources.
• Provide leadership and education to the Division CNO Council.

Skills

Healthcare leadership

Hospital operations

Staffing management

Education

Bachelor's Degree in Nursing

Master's Degree in Healthcare Administration or Nursing

Job description

This position is incentive eligible.

Introduction

We are seeking a Division Director of Virtual Care Center with HCA Houston Healthcare to promote growth and unlock possibilities. At HCA Healthcare, we are committed to the care and improvement of human life. Share your leadership skills and come make a difference with us!

Benefits

HCA Houston Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

We are seeking a Division Director of Virtual Care Center for our team to be an innovator. HCA Healthcare partners with Harvard Pilgrim Institute and the CDC to use our data from more than 26 million patient encounters each year to impact the industry. Come build your career with us!

Job Summary and Qualifications

The Division Director of Virtual Care Center is responsible for the efficient and effective deployment of nursing and clinical initiatives and processes to support patient care across the Division. The Director is responsible for hiring and overseeing the Division resource (float) pool, and establishes systems and processes for measuring and reporting on operational performance. In addition, they oversee agency usage and flexible staffing within all facilities. This role provides consultation and education to the Division CNO Council. This position provides leadership for administering and planning centralized nursing scheduling and nursing resource pool system-wide.

In partnership with Division PI, the Director will oversee nursing staffing ratios, productivity targets and benchmarking for the system as well as provide education and training as directed by the VP and/or Chief Nursing Executive.

What you will do in the role:

• Engage with individual facilities to identify unique clinical/operational needs and assist with the development of action plans that are consistent with the mission of HCA.

• Directs all Central Nursing Scheduling functions system wide including oversight of float resources across the system and manages all nursing agency usage.

• Evaluates ongoing productivity targets and benchmarks & recommends staffing adjustments as necessary; to include monitoring staffing/scheduling practices and patterns and reports findings to VP, Chief Nurse Executive and PI team.

• Responsible for the hiring, orientation, education and evaluation of resource pool staff.

• Responsible for creating enhancement in operations, directing projects and supporting Shared Leadership through participation on the System Professional Practice Council.

• Develops and oversees the staffing, scheduling and workload systems for the Division to include establishing systems for capturing, tracking, reporting relevant operational statistics such as: Vacancy/turnover rate; and usage/expense of Traveler/agency; Sitter & Overtime percent.

• Prioritizes potential initiatives to ensure maximum benefit and utilization of financial and personnel resources; Assists in the development of budgets for new nursing programs/services and assures they are reviewed, approved, recorded and initiated.

• Develops educational programs to orient nursing directors to budget process, staffing and benchmarking & assists in developing electronic tools such as the nursing scorecard in collaboration with nursing leadership across the Division.

• Coordinates projects and regularly interacts with PI team related to staffing, scheduling and resource management.

What qualifications you will need:

• (RN) Registered Nurse license required

• National certification required within 6 months of hire, with preference in nursing executive leadership

• Bachelors Degree in Nursing required

• Masters Degree in Healthcare Administration or Nursing required

• Requires 5+ years of experience with hospital operations with progressive leadership responsibility; Division or multi-site project/program management highly desired

HCA Gulf Coast Division is an affiliation of hospitals serving greater Houston area and South Texas. We share a mission, a commitment to the communities we serve and a standard of excellence for providing compassionate patient care. Serving such a large and diverse region requires HCA Gulf Coast Division to offer a range of programs that meets the needs of people of all ages with conditions ranging from acute to chronic illnesses. With 16 acute care and specialty hospitals, freestanding emergency rooms, ambulatory surgery centers, and more than 16,000 employees, HCA Gulf Coast Division offers patients access to a circle of care that is unique in the region. We bring comprehensive care close to home, including advanced medical care, education, and community outreach. By joining together as a network, hospitals are able to focus on improving outcomes and enhancing services for their own communities, while pooling resources for other functions like staffing and systems management.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Join our family of over 180 hospitals and about 2,000 sites of care to drive excellence and raise the bar for our over 35 million annual patient encounters.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.