Director Nursing Operations

HCA Houston Healthcare; Houston (TX); On-site; USD 150,000 - 200,000; Full time

Job summary

HCA Houston Healthcare Kingwood seeks a Director of Nursing Operations to lead daily hospital operations, staffing, and patient flow. You will set standards, align with the nursing agenda, and partner with leadership to improve throughput and outcomes.

The role requires an RN with 5+ years in acute care and at least 2 years in management; you will develop dashboards, supervise departments, and advance PEAK values while ensuring safety and quality.

Qualifications

• RN with active license
• Minimum 5 years nursing experience in acute care
• At least 2 years in a management role

Responsibilities

• Lead daily hospital operations and staffing to ensure safe, efficient patient flow
• Define and implement nursing standards, throughput and length of stay initiatives
• Develop and deploy dashboards for key performance indicators and capacity planning
• Collaborate with IT, HR, and governance to optimize resource utilization
• Present executive reports and support strategic planning with leadership
• Model PEAK values and ensure compliance with safety and ethics programs

Skills

Nursing leadership

Staff development

Operations management

Healthcare analytics

Education

Bachelor's Degree in Nursing

Master's Degree in Nursing

Tools

EPIC EHR

Job description

Introduction

This position is incentive eligible. Last year alone, HCA Healthcare colleagues invested over 156,000 hours impacting our communities. As a Director Nursing Operations with HCA Houston Healthcare Kingwood, you can be a manager in an organization that is devoted to giving! Come join our team as a Director Nursing Operations. We care for our communities and employees! HCA Hope Fund in fourteen years reached a historic milestone: $50 million in help to our colleagues in need. Last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations.

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Job Summary And Qualifications

The purpose of this position is to formulate strategic direction and implement strategies to develop and maintain daily Operations of the Hospital. This structure is required to provide staffing and scheduling components along with processes that allow for improved patient flow throughout the organization this position provides leadership and direction to staff as appropriate to support the interests of all parties involved in serving patients effectively, safely and efficiently.

What you will do in the role

• Develops and deploys evidence-based strategies to improve the effectiveness of nursing operations that are measurable in care systems, processes and patient outcomes to support the HCA Nursing agenda.
• Define and continuously update the HCA Operational Standards for utilization of sitters, throughput, and other practice related workflows for continuous improvement.
• Define and continuously update HCA Patient Care Unit Operational standards.
• Works collaboratively with Performance Improvement to improve nursing processes leading to better retention throughout the enterprise.
• Guides and directs the development and execution of the HCA Float pools, reduce variations in practice and collaboration with HWS to programs to encourage effective and efficient deployment of strategies.
• Analyzes HCA nursing operational performance and effectiveness by synthesizing data at unit level from labor management reports, staff and physician satisfaction, patient experience, clinical outcomes, and other pertinent metrics.
• Executes nursing practice and operations elements of the HCA Nursing Agenda Provides subject matter expertise on nursing processes to all lines of business and to defined clinical and operational initiatives.
• Works collaboratively with CSG, IT&S, PI, Human Resources and Group Operations to design and deploy programs that optimize the utilization of resources
• Serves as a subject matter expert on issues including labor management, models of care delivery, governance structures, and organizational structures.
• Prepares and presents executive reports and presentations.
• Plan, develop and implement the dashboard reporting for length of stay and throughput initiatives project components.
• Ensure accuracy of policies and procedures addressing: throughput, length of stay initiative, staffing and scheduling
• Work with Sr. Leadership to facilitate efforts to build awareness, commitment and actions among KWMC physician leaders, and the medical staff and administration to improve patient throughput and bed management.
• Participate in meetings and on committees, as well as seeking out educational opportunities, to improve personal performance on overall KWMC service excellence.
• Serve as a role model for and demonstrate the components of the PEAK values statement.
• Follows all safety rules while on the job. Reports accidents promptly and corrects minor safety hazards. Completes all hospital required and job-related in services and applies the information as needed.
• Facilitates the production and sharing of performance, utilization, and fiscal data amongst the nursing leadership team.
• Oversee Dialysis Operations
• Demonstrates fiscal efficiency and accountability within department.
• Perform other duties as assigned.
• Improve Operations by: Collaborating with the Administrative Team and physicians to enhance existing or develop new opportunities for services.
• Providing administrative and operational leadership for assigned departments.
• Ensuring the application of Customer Service principles in meeting and exceeding the expectations of internal and external customers to provide satisfaction.
• Managing fiscal operation of assigned departments using the budget as a guideline for revenue and expense analysis on an ongoing basis to determine potential variances and make adjustments where necessary.
• Managing operations of assigned departments to achieve targets for designated Key Performance Indicators
• Developing new processes or services which includes, when appropriate, business and financial justification.
• Developing and updating department goals consistent with the facility’s strategic business plan, mission and vision.
• Meeting leadership obligations under the Ethics and Compliance Program.
• Building strong relationships with physicians, employees, and peers
• Utilizing HCA tools to help with management of responsibilities (PLUS, CERs, CAMS Projects, Lawson, etc.)
• Managing multiple throughput program initiatives for timeliness and report progress periodically to the hospital executive operations team. Support collaboration of processes and systems to promote effective and timely reporting of critical benchmarking data for throughput and length of stay initiatives.
• Periodically assess and update of information utilized in capacity planning model and capacity planning tools to ensure identification and alignment of strategic growth

What qualifications you will need

• (RN) Registered Nurse
• Bachelors Degree, or Masters Degree required
• Minimum 5 years nursing experience in acute care setting with no less than 2 years in a management capacity.

As a full-service, 420+ bed acute care hospital, HCA Houston Healthcare Kingwood has provided the northeast Houston community with high-quality, cost-effective healthcare for over 25 years. We are dedicated to providing comprehensive, quality care, close to home. Our Women's Center offers high-risk OB care, a Level III NICU, and pediatric services. We have an advanced Brain & Spine Center, which includes a DNV Comprehensive Stroke Center and the Sleep Center of Excellence. Our Orthopedic Center offers total joint replacement surgery using advanced technology. Other services include innovative and customized cardiovascular services, including open heart and vascular surgery and state-of-the-art imaging and endoscopy services for more accurate diagnosis and treatment plans. We are also a Certified Level I Stroke Center and an Accredited Chest Pain Center. We are members of HCA Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, HCA Healthcare. Together we are stronger, smarter and more accessible in providing the patient-centered care you need close to home.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual. - Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Become a manager with an organization that invests in your career while giving to the community. We are seeking distinguished applicants for our Director Nursing Operations opening. Help HCA Healthcare create healthier tomorrows for patients and communities.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.