Division Director, Hospice Operations

BAYADA Home Health Care; Norristown (Montgomery County); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking an experienced Division Director of Operations to lead multiple hospice offices. This role demands an entrepreneurial leader with a strong background in multi-site operational management and a deep understanding of hospice regulations. You will be responsible for developing office teams, ensuring high-quality care, and shaping strategic initiatives for growth. If you are a strategic thinker with excellent leadership and communication skills, this opportunity offers a chance to make a significant impact in the hospice care sector while fostering collaborative relationships within the community.

Qualifications

• 5+ years of multi-site management experience within Hospice is essential.
• In-depth knowledge of Hospice regulations and operations for in-home care.

Responsibilities

• Lead office teams to provide high-quality results across multiple hospice locations.
• Shape long-term strategy and manage change across teams and divisions.

Skills

Multi-site management

Strategic thinking

Analytical skills

Leadership

Communication skills

Interpersonal skills

Education

Bachelor's Degree

Master's Degree

Job description

BAYADA Hospice is seeking an experienced Hospice executive for the position of Division Director of Operations. This is an exciting career opportunity for an entrepreneurial leader with multi-site operational management experience. As Division Director, you will develop and lead office teams in providing excellent, high-quality results for six hospice offices in Pennsylvania and Delaware. In-depth knowledge of hospice operations and regulations and prior multi-site management experience are required. The ability to develop strong, collaborative relationships with business partners is essential.

Division Directors at BAYADA lead office Directors according to The BAYADA Way in providing excellent customer service and quality home-care services while working to assure financially stable offices within their region. You will lead a distinct business line (Hospice) to deliver the highest quality care and service to clients/patients. You will work with the regional leadership team to shape a 5-10 year regional specialty strategy, ensure our angle of differentiation in local markets, build the best team possible, and as a result, grow the business through balanced performance on a five (5) pillar framework: People, Service, Quality, Growth, and Finance.

Responsibilities include:

• Demonstrate and communicate the core values of BAYADA and The BAYADA Way.
• Provide oversight and support to assigned offices, including responsibility for direct supervision of Directors, Area Directors, and divisional staff.
• Ensure that offices’ actions and communications demonstrate that “The Client Comes First.”
• Shape long term strategy.
• Clarify key goals and initiatives that will ensue success of the strategic plan.
• Manage change across teams, offices, and divisions.
• Support the growth and development of leaders within the division.
• Oversee and participate in the recruitment, selection, and development of high potential employees in assigned offices.
• Educate, mentor and coach Associate Directors, Directors, Area Directors, and divisional staff. Deliver honest and timely feedback.
• Understand competition and market (both referral sources and employment sources).
• Identify new business opportunities. Support offices with the analysis of potential acquisitions and new lines of business. Identify industry trends and react accordingly.
• Oversee the development of quarterly recruiting, marketing, and budgeting plans.
• Direct and support offices to achieve customer service, quality growth, and profitability goals.
• Assume responsibility for the quality of care provided by all offices in division.
• Develop and monitor processes to ensure offices are operating ethically, legally, safely, and with a high compliance level.
• Communicate office/provider-specific performance issues to the governing body through the Practice Leader or Chief Operating Officer and ensure implementation of corrective actions to be taken at their direction and that of the governing body.
• Lead through strong communication and sharing of ideas with field and support offices.
• Develop long term, trusting relationships with clients, community, employees, support, and other service offices.

Qualifications:

• Bachelor’s Degree required, Master's degree a plus.
• 5+ years multi-site management experience within Hospice.
• In-depth knowledge of Hospice regulations and operations for in-home care.
• Experience within or partnering with large health systems a plus.
• Strategic thinker with strong analytical skills.
• Demonstrated ability to lead people and get results through others.
• Proven track record of developing successors.
• Must have demonstrated growth and attained specific results in achievement of goals.
• Demonstrated contributor who has successfully led company initiatives.
• Has ensured the provision of quality care while continually increasing the number of clients served.
• Excellent communication, presentation, and interpersonal skills.
• Exhibits good judgment and values continued learning.
• Ability and willingness to travel multi-site. Minimal overnight travel.