Division Coordinator-Surgery general

The Nemours Foundation; Wilmington (DE); On-site; USD 55,000 - 75,000; Full time

Job summary

The Nemours Foundation in Wilmington, DE seeks a Division Coordinator to provide high-level administrative and programmatic support for multidisciplinary surgical programs. You will coordinate provider schedules, assist with clinic operations, and support cross-specialty program initiatives.

You will build EPIC Cadence templates, manage calendars, travel, and prepare reports while collaborating with division leaders and transplant teams to improve workflows and patient-centered care.

Qualifications

• High School Diploma required.
• Associates degree preferred.
• Minimum 3 years of job-related experience required.

Responsibilities

• Coordinate and manage clinical scheduling for General Surgery and Urology providers.
• Build and maintain EPIC Cadence clinic templates and submit templates to templating team.
• Coordinate clinic schedules across multidisciplinary programs.
• Manage administrative and physician leader calendars, prioritizing operational needs.
• Handle calls, provide information, and back-up scheduling support for transplant patients.
• Coordinate business travel, hotels, and conference registrations for providers.
• Prepare correspondence, reports and PowerPoint presentations for division chiefs.
• Serve as administrative contact for program coordination and meetings.
• Support program-specific needs: databases, recalls, authorizations, and workflow improvements.

Skills

Scheduling

Administrative support

Communication

Multidisciplinary coordination

Attention to detail

Education

Associates degree

Tools

EPIC Cadence

Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

The Division Coordinator assists leaders by providing high-level administrative support that requires knowledge of departmental operations, organizational mission, structure, and culture. The role serves asa central pointof contact for divisional activities, responds to internal and external inquiries,representsleadership whenappropriate, and supports operational, scheduling, and programmatic initiatives. The position may include participation in special projects, program development, and continuous improvement initiatives.

The Division Coordinator provides comprehensive, administrative and programmatic support to multidisciplinary surgical programs withinGeneral Surgery and Urology and Solid Organ Transplant. This position supports all complex, growth-oriented clinical programs inGeneral Surgery (including, but not limited to, colorectal, bariatrics, burns, pilonidal disease, et al.)andin Urology (BOOST, et al.) as well as Kidney Transplant and Liver Transplant. The primary focus of the role is coordination of provider schedules, surgical and clinic operations, and cross-specialty program support to ensure efficient, patient-centered care delivery.

Essential Functions

1. Guide and manage all aspects of clinical scheduling for providers within assigned General Surgery and Urology programs, including:

• Building andmaintainingEPIC Cadence clinic templates andsubmittingtemplates to the enterprise templating team
• Coordinating clinic schedules across multidisciplinary programs

1. Coordinate surgical schedules in alignment with clinic templates and provider Outlook calendars.
2. Manage administrative and physician leader calendars, prioritizing operational needs and time efficiency.
3. Manage administrative leader’s schedules with consideration to priorities and time efficiency.
4. Handle incoming calls with courtesy, provide assistance and information as needed, page physicians as appropriate for provider-to-provider line ; back-up primary Medical Practice Coordinator to facilitate scheduling of Transplant patient clinic appointments.
5. Coordinate business travel including airline reservations, hotels, auto rentals and conference registrations for providers.
6. Prepare correspondence (Word), reports (Excel) and PowerPoint presentations along with occasional project work for Division Chiefs and administrative leaders of three assigned divisions.
7. Serve as a primary administrative contact for General Surgery and Urology program coordination, including facilitation of multidisciplinary meetings and clinical conferences; back-up and support Program Manager, Solid Organ Transplant efforts in these areas
8. Support program-specific administrative needs, including:
   • Maintaining up-to-date patient and program databases
   • Supporting recall workflows
   • Communicating with hospital and physician authorization teams
   • Scheduling patients under guidance of clinical leadership
   • Collaborating with clinical coordinators and connecting staff with patients and families
   • Identifyingopportunities for workflow and system improvements and proactively problem-solving
   • Meeting minutes for multispecialty Transplant patient conferences in accordance with Policy on recording

Requirements

High School Diploma

Associates degree preferred

Minimum 3 years of job-related experience required