Diversion Case Manager, Behavioral Health (Hybrid)

hsao2; Pittsburgh (Allegheny County); Hybrid; USD 43,000 - 59,000; Full time

Benefits offered by this job

Mileage reimbursement

Parking reimbursement

Medical insurance

Dental insurance

Vision insurance

Paid time off

Holiday pay

Retirement savings plan

Job summary

Human Services Administration Organization (HSAO) seeks a Forensic Case Manager in Pittsburgh, PA. This full-time, hybrid role delivers comprehensive case management for individuals navigating the criminal justice system, coordinating behavioral health services and housing resources.

You’ll work with courts, jail partners, and community providers to develop personalized service plans, advocate for clients, and ensure HIPAA-compliant documentation.

Qualifications

• Bachelor’s Degree in Social Work, Psychology, Education, Nursing, Criminal Justice, or a related field; Master’s degree preferred.
• Minimum two years of case management or behavioral health experience.
• Knowledge of mental health and addiction treatment principles.
• Strong organizational skills and ability to manage a caseload and deadlines.
• Excellent communication and interpersonal skills with diverse populations.
• Ability to work independently and in a team.

Responsibilities

• Serve as the primary contact and advocate for individuals and families, ensuring services align with their needs and goals.
• Develop individualized service plans based on assessments and update them regularly to reflect progress and evolving needs.
• Provide face-to-face support to clients, meeting at least once per month or as needed.
• Assist clients in navigating the criminal justice system, including court proceedings, probation/parole requirements, and treatment services.
• Coordinate with behavioral health providers, ensuring access to mental health, drug, and alcohol services and other community supports.
• Facilitate interdisciplinary team meetings with stakeholders including families, healthcare providers, probation officers when appropriate, and any other entities who may be part of someone’s larger treatment team.
• Actively advocate for clients' access to needed resources and provide feedback to address systemic barriers.
• Collaborate with treatment providers and other community partners to develop discharge plans and post-release services.
• Serve as a liaison between clients, providers, and systems, ensuring smooth communication and care coordination.
• Maintain accurate records of interactions, including service plans, case notes, and assessments, in electronic health records.
• Ensure compliance with HIPAA and other confidentiality policies.
• Participate in program audits and quality reviews to ensure services meet agency and regulatory standards.
• Participate in ongoing training to stay current with best practices in mental health, substance use, and criminal justice services.
• Offer support and mentorship to new staff, fostering a collaborative learning environment.

Skills

Case management

Communication

Cultural competence

Organizational skills

Independent and collaborative work

Education

Bachelor’s degree or higher

Job description

Human Services Administration Organization (HSAO) seeks a Forensic Case Manager in Pittsburgh, PA. This full-time, hybrid role delivers comprehensive case management for individuals navigating the criminal justice system, coordinating behavioral health services and housing resources.

You’ll work with courts, jail partners, and community providers to develop personalized service plans, advocate for clients, and ensure HIPAA-compliant documentation.