District Technology Coordinator

MN Association of Charter Schools; Crosslake (MN); On-site; USD 8,400 - 11,000; Part time

Job summary

MN Association of Charter Schools is seeking a District Technology Coordinator to provide hands-on Tier 1 technology support for multiple CCS campuses. The role focuses on Chromebook management, user accounts, and user training, with no supervisory duties and tasks assigned by the District Technology Manager.

The position is part-time (0.4 FTE), on-site at Crosslake, with a pro-rated salary of $21,120–$26,400/year.

Qualifications

• Associate's degree in information technology, computer science, educational technology, or related field (or equivalent).
• Minimum 3 years in technical or customer support.
• Proficiency with Google Workspace.
• Experience with Chromebooks, Windows, and Mac devices.
• Basic understanding of Wi-Fi and device connectivity.
• Familiarity with educational software and learning platforms.

Responsibilities

• Handle Tier 1 help desk tickets and provide first response.
• Image, setup, and deploy Chromebooks and manage device inventory.
• Reset passwords and manage staff/user accounts; troubleshoot Clever and single sign-on.
• Walk staff, students, and families through district programs like Google Classroom and Infinite Campus.
• Identify phishing attempts and escalate to the Technology Manager as needed.

Skills

Google Workspace

Chromebooks

Windows

Mac devices

Wi-Fi connectivity

Customer support

Education

Associate's degree in IT / related field

Tools

Google Classroom

Clever

Infinite Campus

Job description

Salary Notes $21,120 - 26,400/year (to be pro-rated for actual start date)

Work Commitment

Work Commitment Part-Time

Job Description

JOB TITLE
District Technology Coordinator

FTE/HOUR ALLOTMENT
16 hours per week (0.4 FTE)

REPORTING STRUCTURE
Reports to: District Technology Manager
Supervises: None

MISSION ALIGNMENT
Our Mission: To grow environmentally literate, community-impacting learners of excellence.
Our Vision: CCS strives to be a school where students build meaningful connections with each other, the community, and the environment through exceptional and relevant learning experiences.

DEPARTMENT/PROGRAM
District-wide position supporting the In-Person PreK-8 school, the Online K-8 school, and the Online 9-12 school.

JOB SUMMARY/PURPOSE: The District Technology Coordinator provides hands‑on Tier 1 technology support for students, staff, and families of the In‑Person PreK-8 school, the Online K-8 school, and the Online 9-12 school. This position has no managerial or supervisory duties. All work is assigned by the District Technology Manager, following the Technology Support Tiers procedure.

STRATEGIC ALIGNMENT & EXPERIENCE IMPACT

This position supports our strategic directions and contributes to creating positive daily experiences by:

For Students

• Keeping devices and classroom technology working so learning isn't interrupted
• Helping students feel supported through patient, responsive technology help

For Staff & Community

• Supporting school operations through quick, reliable Tier 1 support
• Helping staff and families use district programs with confidence

ESSENTIAL DUTIES AND RESPONSIBILITIES

These are the Tier 1 duties of this position.

Help Desk

• Work help desk tickets assigned by the District Technology Manager
• Give first response on assigned tickets
• Log every issue and its resolution in the help desk system
• Ask the Technology Manager before starting any task that is not clearly Tier 1
• Report possible security concerns or policy violations to the Technology Manager right away

Devices and Equipment

• Image, set up, and deploy Chromebooks
• Manage device check‑out, check‑in, and inventory for the in‑person school as well as shipping and returns for the K‑8 Online and 9‑12 Online schools
• Complete basic hardware repairs and swaps (screens, keyboards, chargers)
• Set up printers, projectors, and classroom devices
• Wi‑Fi and connectivity troubleshooting
• Set up room and meeting AV when assigned, including board meetings
• Maintain device carts, charging stations, and storage

Accounts

• Reset passwords
• Create and disable staff user accounts.
• Clever and single sign‑on troubleshooting for an individual user

Helping Users

• Walk staff, students, and families through how to use district programs, including Google Classroom, - Clever, and the Infinite Campus portals
• Help set up technology for new staff when assigned
• Create how‑to guides or lead trainings when assigned

Phishing Response

• When first to spot a phishing email: confirm it, pull the recipient list, remove the email from those inboxes, alert only those recipients, and lock and secure any account where credentials were entered
• Notify the Technology Manager immediately; the Technology Manager contacts any outside organization

CORE VALUES DEMONSTRATED IN THIS ROLE

• Respect: Giving patient, culturally responsive support to users of every skill level
• Excellence: Doing Tier 1 work accurately and finishing what is assigned
• Learning: Building technology skills and staying current with district tools
• Integrity: Protecting user data and privacy and staying within the role
• Community: Building positive relationships through responsive support

WORKING CONDITIONS

• On site at the Crosslake campus during the school day, remote as assigned by the District Technology Coordinator.
• Physical demands include lifting and moving equipment up to 35 pounds
• Regular interaction with students, staff, and families

DISCLAIMER: This position description accurately reflects the primary duties, responsibilities, and requirements of the role. It does not exclude other assigned duties not mentioned above. CCS is an equal opportunity employer committed to building an inclusive community of educators.

TERMS OF EMPLOYMENT

• Agreement: 12‑month position (185 school calendar days + 45 Summer Days)
• Schedule: 8 hours per day (pro‑rated for FTE); general business hours are 7:30 a.m. to 4:00 p.m.
• Position Type: Primarily on site at the Crosslake campus; hybrid as assigned by the District

Technology Manager

• Technology Requirements: Must maintain and regularly update Google Calendar as the school uses Google Workspace
• Meeting Requirements: Must attend technology team meetings
• Coverage Requirements: Must tell the District Technology Manager about planned absences in advance
• Salary Range: $21,120 - 26,400/year (to be pro‑rated for actual start date), per the CCS compensation plan.
• Benefits: Retirement and paid time off

Qualifications

REQUIRED QUALIFICATIONS

• Education: Associate's degree in information technology, computer science, educational technology, or a related field, or an equivalent combination of education and experience
• Experience: Minimum 3 years of experience in technical or customer support

Knowledge/Skills

• Proficiency with Google Workspace
• Experience with Chromebooks, Windows, and Mac devices
• Basic understanding of Wi‑Fi and device connectivity
• Familiarity with educational software and learning platforms

Personal attributes

• Commitment to environmental education and community impact
• Excellent communication and relationship‑building skills
• Organized, patient and knowledgeable

Communication

• Clear verbal and written communication
• Ability to explain technology in plain terms to students, staff, and families
• Patience and strong customer service with frustrated users

PREFERRED QUALIFICATIONS

• Bachelor's degree in a related field
• Experience in a school setting
• Experience with Google Classroom, Clever, or Infinite Campus
• CompTIA A+ or similar certification

Institution Description

Located near the Brainerd Lakes Area, Crosslake School is a thriving, public, charter school with an environmental focus that serves students both in person in beautiful Crosslake and online throughout the state of Minnesota.

Please visit our website to learn more! https://www.crosslakekids.org/