District Service Manager; Northeast

Carestream Health; Connecticut; On-site; USD 90,000 - 130,000; Full time

Job summary

Carestream Health is seeking a District Service Manager responsible for leading a team of field employees to ensure high levels of customer satisfaction across the Northeast territory. The role requires over 5 years of management experience, particularly in medical device support, and involves ensuring balanced operations to optimize company earnings.

Qualifications

• 5+ years managing Field Service professionals.
• Experience with complex products or medical devices preferred.
• Ability to interface with all levels of customer contacts.

Responsibilities

• Leads and manages service delivery to achieve customer satisfaction.
• Executes national services and support programs.
• Monitors performance and initiates corrective action as required.

Skills

Management of Field Service professionals

Customer relationship ownership

Strong ability to interface with customers

Change leadership skills

Coaching, training and development skills

Education

Over 5 years of experience in the management of Field Service professionals

Experience in medical device support/service environments

Tools

MS Office

Excel

SAP C4C

Job description

Press Tab to Move to Skip to Content Link

Search for global jobs by Keyword, Location or Title

Select how often (in days) to receive an alert:

Innovation that sparks imagination. Continue on to your next challenge with us.

Carestream is a worldwide provider of medical imaging systems and solutions; x-ray imaging systems for non-destructive testing; manufacturing of film and precision contract coating services for a wide range of industrial, medical, electronic and other applications—all backed by a global service and support network. Carestream’s diagnostic imaging technology systems are at work in 90 percent of hospitals worldwide.

At Carestream, we offer a global perspective and a world of opportunities for people who have the desire to make a positive impact. Join our global team of 3,000+ professionals!

*This range reflects Carestream’s good faith estimate to pay fairly as starting wage. Offers will be tailored within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process, as well as geographic market differentials for the position.

Position Summary:

The District Service Manager is responsible for the success of service delivery. The DSM provides leadership to a team of field employees and manages the field organization to achieve customer, employee, and shareholder satisfaction. (Northeast Territory: NY to Maine).

Optimal location for the candidate to be located is New York City, Philadelphia or Boston.

Position Responsibilities:

• lans and executes business operations and strategies in line with Customer Care strategic plan and AOP
• Executes and implements all national services and support programs
• Leverages existing business tools to achieve customer satisfaction and operational excellence
• Complies with regional government and corporate Human Resource policies (e.g. FDA, FMLA, ADA, Safety, Labor Laws)
• Works with Area Sales and Technical Support manager to ensure the district and regional strategies and policies are properly aligned and implemented
• Leads, motivates, and develops direct reports in their business responsibilities to achieve operational excellence and a truly focused competitive organization
• Leads and manages activities to achieve customer, employee and shareholder targets linked to AOP commitments
• Monitors performance and initiates with corrective action as required
• Ensures that services and support are balanced to achieve optimum earnings for the company
• Works with AVP of Sales and Regional Service Managerto understand area market trends, customer satisfaction, customer needs, and sales/service teamwork objectives
• Overnight travel up to 25%

Required Skills & Education:

• Over 5 years of experience in the management of Field Service professionals (skills with first line supervision, as well as customer relationship ownership)
• Must have experience with complex products or medical device support/service environments. Medical device is strongly preferred.
• Strong ability to interface with all levels of customer contacts.
• Total understanding of field operations impact on P&L and customer delight
• Other Skills: MS Office, strong Excel skills,SAP C4C is a plus

Desired Skills:

• Change leadership and management skills
• Interpersonal, written and verbal skills
• Coaching, training and development skills
• Business and financial skills; relationship and team building skills
• Time Management and prioritization skills; Business communications skills
• High level of knowledge of staffing analyses for field service

Physical Requirements:

• The average driving time varies and may exceed 50% at times.
• Occasional overnight stays may be required.
• Must be flexible in working hours as this position will require customer support during non-regular business hours, occasional overtime, and/or weekend work as necessary.
• Job operates in the hospital/medical environment and remotely from a home office location.
• Required to adhere to certification/credentialing required by the customer in connection with admission into its facilities to perform job duties.
• Customer requirements may include, but are not limited to, drug testing and immunizations as dictated by the customer or facility policy.

Carestream is an Equal Opportunity Employer

Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Applying for a job with Carestream

All applicants must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations