District Parts & Service Manager San Antonio, TX - Remote

Mitsubishi Motors North America, Inc.; Austin (TX); Remote; USD 90,000 - 100,000; Full time

Job summary

An established industry player in the automotive sector is seeking a District Parts & Service Manager to join their dynamic West Central Regional Aftersales team. This role involves managing dealer relationships and ensuring the effective implementation of parts and service programs. The ideal candidate will have substantial automotive retail experience and a passion for customer satisfaction. With a commitment to employee development and a collaborative culture, this position offers a unique opportunity to grow within a forward-thinking company. If you're ready to drive innovation and excellence, this is the perfect role for you.

Benefits

Comprehensive Healthcare Coverage

Discounted Employee Lease Car Program

Assigned Vehicle

401(k) with Company Match

Professional Development Opportunities

Up to 30 Days Paid Time Off

Collaborative Work Environment

Qualifications

• 5+ years of automotive retail/wholesale experience required.
• Must maintain a valid driver's license and approved driving record.

Responsibilities

• Communicate and implement policies with dealerships.
• Monitor dealer adherence to parts and service policies.
• Provide training and recommendations for operational improvements.

Skills

Automotive Retail Experience

Customer Service

Parts and Service Management

Inventory Control

Technical Guidance

Education

High School Diploma or Equivalent

Tools

ASE Certification

Job description

Join the Mitsubishi Motors North America (MMNA) Team!

At Mitsubishi Motors NA, we are driving innovation, quality, and excellence in the automotive industry. Our commitment to delivering cutting-edge vehicles goes hand in hand with our dedication to fostering a dynamic and inclusive work environment.

Our team members are the driving force behind our success, and we believe in empowering individuals to contribute their unique skills and perspectives. We are a collaborative and forward-thinking team that values diversity, creativity, and continuous improvement.

At MMNA, your career is not just a job but a journey of growth. Benefit from ongoing employee development programs, contribute to our impactful Community Relations initiatives, and enjoy a range of employee benefits that make your experience with us exceptional.

Summary of Role:

MMNA is seeking a District Parts & Service Manager to join our West Central Regional Aftersales team. As a DPSM, you will be responsible for communicating, implementing, and assisting dealer parts and service departments through programs, policies, and procedures which develop and maintain a well-managed, profitable parts and service department, while developing a long-term professional relationship with dealers in the assigned district.

This position supports 10 dealers in West Texas.The ideal candidate must live in San Antonio, TX.

Responsibilities:

• Regularly contact dealerships and communicate, implement, and administer Parts and Service Department programs, policies, and procedures with dealers including attainment of objectives and adherence to the dealer agreement.
• Monitor and advise regional management of dealers’ adherence to policies and procedures in such areas of Parts Sales, Parts Inventory Control, Service Training, Warranty Administration, Consumer Relations, Customer Satisfaction, etc.
• Provide recommendations for operational improvements to Dealer and dealership managers which maximize and increase customer satisfaction, operational effectiveness, market penetration, and dealer parts and service profitability.
• Provide guidance and training to dealership personnel in Inventory Control, Service Training, Warranty Administration, Consumer Relations, etc.
• Provide automotive technical guidance/recommendations to dealership service personnel.
• Provide written and verbal communication to zone and corporate management on dealer’s performance.
• Process, resolve and close customer inquiries.
• Other duties as assigned or requested.

Required Qualifications:

• 5+ years of professional exempt level automotive retail/wholesale experience including 3+ years as a District Parts/Service Manager.
• Prior automotive retail sales experience such as Service Representative, Service/Parts Manager, etc.
• Prior automotive wholesale experience in positions such as Warranty Auditor, Customer Service, etc.
• Must maintain a valid unconditional driver’s license and an approved driving record.

Profile Differentiators:

• ASE certification in four or more areas.

Pay Transparency:

The base salary for this position ranges between $90,000 to $100,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits.

Perks and Benefits:

• Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
• Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
• Drive with Perks: This position comes with an assigned vehicle, contingent upon a satisfactory driving record.
• Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.
• Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
• Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
• Thrive in an Open Environment: Experience our collaborative culture where ideas flow freely.

The MMC Way:

Our values form the foundation of everything we do. At Mitsubishi Motors, we are committed to a set of core principles that guide our actions, decisions, and interactions. Our values reflect who we are as a company, how we collaborate, and the impact we aspire to make. These values are what we call the MMC Way:

• Think of Our Customers, Strengthen Trust
• Welcome All Facts, Share Difficult News First
• Conduct and Challenge Yourself Professionally
• Respect All, Work as a Broader Team

Diversity and How to Apply:

At MMNA, we embrace the strength that diverse perspectives and experiences bring to our team. Our application process is designed to champion inclusion and equity. We're on the lookout for the ideal fit for each role, valuing skills and experiences over traditional education or specific company backgrounds. Feel encouraged to apply, even if your profile doesn't precisely match the job description.

Mitsubishi Motors is proud to be an equal-opportunity employer, excited about collaborating with talented individuals of all identities. We do not discriminate based on identity, aligning with our commitment to fostering a diverse workplace.

We welcome applications from individuals with disabilities and are prepared to provide reasonable accommodations. If you require such accommodations for the job application or interview process, please email [e-mail].