District Operations Manager

EōS Fitness

United States

On-site

USD 40,500 - 49,500

Part time

14 days+

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Benefits offered by this job

Free membership for employee and one family member

Discounted Personal Training

Employee referral program

Competitive pay plus vacation and sick pay

401(k) with company matching

Job summary

A leading fitness organization is seeking a District Operations Manager responsible for overseeing multiple gym locations, ensuring exceptional member experiences, and fostering a high-performance team. The ideal candidate has extensive management experience, outstanding customer service skills, and is passionate about maintaining a motivating workplace culture. Competitive pay plus benefits offered.

Qualifications

5+ years of customer service experience required.
3+ years of management/leadership experience required.
Experience managing multiple locations preferred.
Strong relationship-building skills needed.

Responsibilities

Oversee operations and ensure adherence to company standards.
Recruit and train gym managers and staff.
Lead CPR certification sessions and maintain records.
Analyze KPI data for operational improvements.

Skills

Customer Service

Management

Communication

Leadership

Organizational Skills

Tools

Microsoft Excel

Job description

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EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Our District Operations Manager is responsible for overseeing the Service team and supporting day-to-day Operations tasks, including but not limited to people leadership, recruiting, inventory, schedules, payroll, budgets, facility maintenance, and most importantly, the member and team member experience. We’re looking for someone with prior management experience overseeing multiple locations, genuine customer service skills, and a passion for fostering a great workplace culture. This role requires strong organizational skills to manage daily, weekly, and monthly operational priorities. Reporting to our Regional VP of Operations, the District Operations Manager will be responsible for supporting the overall success of the clubs in their designated district by developing our team to ensure we are aligned in providing an exceptionally positive experience for our staff, members, and guests.

Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.

Responsibilities:

Ensure all gym locations operate efficiently and effectively, adhering to company policies and standards.
Recruit, train, and develop gym managers and staff to maintain a high-performance team.
Exhibit leadership by prioritizing tasks, coaching for performance, communicating effectively, and conducting business analysis.
Lead CPR certification sessions, adherent to organizational guidelines and responsible for all CPR records for the district.
Deliver comprehensive and engaging hands‑on training for adult learners providing real‑time support and feedback.
Promote a positive member experience by ensuring high standards of service, cleanliness, and facility maintenance.
Analyze key performance indicators (KPIs) to assess and improve operational effectiveness and drive growth, e.g. Medallia.
Ensure compliance with health and safety regulations, as well as company policies, procedures, and industry standards.
Address and resolve any operational issues, member complaints, or staff concerns promptly and effectively.
Foster a collaborative environment among gym managers and staff to share best practices and drive continuous improvement.
Build relationships within the community to enhance brand visibility and attract new members.

Qualifications:

Minimum of 5 years of Customer Service experience.
Minimum of 3 years of management/leadership experience.
Minimum of 1 year of multi‑unit management; the District Operations Manager may oversee 4‑6 locations depending on the market.
Previous experience delivering excellent customer service and training.
Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors, i.e., calm, professional, and empathetic to all levels.
Excellent relationship‑building and influencing skills with people at all levels and in all functions.
Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record‑keeping skills.
Excellent MS Office skills, particularly Excel.
And, of course, someone who embraces our Core Values!

Requirements:

Must successfully pass background check.
Must obtain a CPR and Trainer certification within the first 30 days of employment.
Must have a valid Driver's License.
Must be able to maintain a clean motor vehicle record throughout employment.
Must have reliable transportation to and from multiple job locations.
Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
Ability to access and operate the Company computer system including preparing documents, entering data into the system, and reading reports from a database or email system.
Ability to bend routinely and repetitively to lift more than 40 lbs.

Eligible For Additional Compensation Inclusive Of:

Variable income opportunities such as bonuses up to an additional $6,000 per year.
Post training increase of $5,000.

Benefits And Perks:

A highly energetic and collaborative team.
A management team that cares about your professional development.
Free membership for you and plus one family member.
Discounted Personal Training, and merchandise – including supplements.
Employee referral program.
Daily Pay offered – access your funds before payday.
Competitive pay plus vacation, holiday, and sick pay.*
Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!*
401(k) + Company matching!*
Personal education growth options with Sophia Learning.
Based on eligibility of tenure and full‑time vs. part‑time employment.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

To view more information on our CCPA policy, click HERE.

EEO is The Law - click here for more information.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at 619.467.4283.

Seniority level