District Operations Manager

Socket.dev; Sarasota (FL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Free membership for you and plus one

Daily Pay offered

401(k) + Company matching

Group Health, dental, vision

Employee referral program

Vacation, holiday, and sick pay

Sophia Learning education options

Job summary

EōS Fitness in Sarasota, FL is seeking a District Operations Manager to oversee service teams across multiple clubs, lead staff development, and drive exceptional member experiences. You’ll recruit, train, and coach gym managers, analyze KPIs, and ensure health and safety compliance while upholding company policies.

A strong leader with multi-unit experience is essential. Responsibilities emphasize hands-on training, performance coaching, and building a collaborative, customer-focused culture

Qualifications

• Minimum 5 years of customer service experience.
• Minimum 3 years of management/leadership experience.
• Minimum 1 year of multi-unit management (4–6 locations).
• Strong communication, both written and verbal, with employees, management, and vendors.
• Experience delivering training and developing staff to improve performance.

Responsibilities

• Ensure all gym locations operate efficiently and adhere to policies.
• Recruit, train, and develop gym managers and staff to maintain a high-performance team.
• Lead training sessions and provide real-time feedback.
• Promote a positive member experience by maintaining service, cleanliness, and facility standards.
• Analyze KPIs to improve operational effectiveness and drive growth.
• Ensure health and safety compliance and adherence to company procedures.
• Address member and staff concerns promptly and effectively.
• Foster collaboration among gym managers and staff to share best practices.

Skills

Customer service

Leadership

Multi-unit management

Communication

Excel

Tools

MS Office

Job description

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Our District Operations Manager is responsible for overseeing the Service team and supporting day-to-day Operations tasks, including but not limited to people leadership, recruiting, inventory, schedules, payroll, budgets, facility maintenance, and most importantly, the member and team member experience. We’re looking for someone with prior management experience overseeing multiple locations, genuine customer service skills, and a passion for fostering a great workplace culture. This role requires strong organizational skills to manage daily, weekly, and monthly operational priorities. Reporting to our Regional VP of Operations, the District Operations Manager will be responsible for supporting the overall success of the clubs in their designated district by developing our team to ensure we are aligned in providing an exceptionally positive experience for our staff, members, and guests.

Position Purpose

Develop a team that delivers exceptional customer experience and hits business objectives.

Core Purpose

To create loyal, lifelong fans and exercise practitioners.

Responsibilities

• Ensure all gym locations operate efficiently and effectively, adhering to company policies and standards.
• Recruit, train, and develop gym managers and staff to maintain a high-performance team.
• Exhibit leadership by prioritizing tasks, coaching for performance, communicating effectively, and conducting business analysis.
• LeadCPR certification sessions, adherent to organizational guidelines and responsible all CPR records for the district.
• The ability to deliver comprehensive and engaging hands-on training for adult learners providing real time support and feedback.
• Promote a positive member experience by ensuring high standards of service, cleanliness, and facility maintenance.
• Analyze key performance indicators (KPIs) to assess and improve operational effectiveness and drive growth, i.e. Medallia.
• Ensure compliance with health and safety regulations, as well as company policies, procedures, and industry standards.
• Address and resolve any operational issues, member complaints, or staff concerns promptly and effectively.
• Foster a collaborative environment among gym managers and staff to share best practices and drive continuous improvement.
• Build relationships within the community to enhance brand visibility and attract new members.

Qualifications

• Minimum of 5 years of Customer Service experience.
• Minimum of 3 years of management/leadership experience.
• Minimum of 1 year of multi-unit management, the District Operations Manager may oversee 4-6 locations depending on the market.
• Previous experience delivering excellent customer service and training.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors, i.e., calm, professional, and empathetic to all levels of management, employees, customers, and vendors.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
• Excellent MS Office skills, particularly Excel.
• And, of course, someone who embraces our Core Values!

Requirements

• Must successfully pass background check.
• Must Obtain a CPR and Trainer certification within the first 30 days of employment.
• Must have a valid Driver's License.
• Must be able to maintain clean motor vehicle record throughout employment.
• Must have reliable transportation to and from multiple job locations.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
• Ability to bend routinely and repetitively to lift more than 40 lbs.

Additional earnings

• In addition to the base salary, this position will be eligible for bonus opportunities.
• Post training increase.

Salary Pay Range

$70,000 — $75,000 USD

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted Personal Training, and merchandise – including supplements.
• Employee referral program.
• Daily Pay offered - access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.*
• Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*
• 401(k) + Company matching!*
• Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full-time vs. part-time employment.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

To view more information on our CCPA policy.

EōS Fitness participates in the government eVerify program.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at [e-mail] or by calling 949.309.4182. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.