District Operations Manager

EōS Fitness; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training

Competitive pay

401(k) with company matching

Pet insurance

Job summary

A fitness organization in the United States is seeking a District Operations Manager to oversee multiple gym locations, ensure operational efficiency, and foster exceptional customer experiences. The ideal candidate has extensive management experience and strong communication skills. Competitive pay and various perks including free membership for you and a family member are offered for this role.

Qualifications

• Minimum of 5 years of customer service experience.
• Minimum of 3 years of management/leadership experience.
• Minimum of 1 year of multi-unit management experience.

Responsibilities

• Ensure all gym locations operate efficiently and effectively.
• Recruit, train, and develop gym managers and staff.
• Analyze key performance indicators to assess operational effectiveness.

Skills

Customer service experience

Management/leadership experience

Communication skills

Relationship-building skills

Detail orientation

MS Office skills

Job description

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Company Overview

EōS Fitness is bold, upbeat, and motivating. Our core purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this, our core values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Position Purpose

Develop a team that delivers exceptional customer experience and hits business objectives.

Responsibilities

• Ensure all gym locations operate efficiently and effectively, adhering to company policies and standards.
• Recruit, train, and develop gym managers and staff to maintain a high-performance team.
• Exhibit leadership by prioritizing tasks, coaching for performance, communicating effectively, and conducting business analysis.
• Lead CPR certification sessions, adhering to organizational guidelines and responsible for all CPR records for the district.
• Deliver comprehensive and engaging hands‑on training for adult learners, providing real‑time support and feedback.
• Promote a positive member experience by ensuring high standards of service, cleanliness, and facility maintenance.
• Analyze key performance indicators (KPIs) to assess and improve operational effectiveness and drive growth, i.e., Medallia.
• Ensure compliance with health and safety regulations, as well as company policies, procedures, and industry standards.
• Address and resolve any operational issues, member complaints, or staff concerns promptly and effectively.
• Foster a collaborative environment among gym managers and staff to share best practices and drive continuous improvement.
• Build relationships within the community to enhance brand visibility and attract new members.

Qualifications

• Minimum of 5 years of customer service experience.
• Minimum of 3 years of management/leadership experience.
• Minimum of 1 year of multi‑unit management; the District Operations Manager may oversee 4–6 locations depending on the market.
• Previous experience delivering excellent customer service and training.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• Excellent relationship‑building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time‑management, organizational, and record‑keeping skills.
• Excellent MS Office skills, particularly Excel.
• And, of course, someone who embraces our core values!

Requirements

• Must successfully pass a background check.
• Must obtain a CPR and trainer certification within the first 30 days of employment.
• Must have a valid driver’s license.
• Must maintain a clean motor‑vehicle record throughout employment.
• Must have reliable transportation to and from multiple job locations.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate the company computer system, including preparing documents, entering data, and reading reports.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

Additional Compensation

• Variable income opportunities such as bonuses up to an additional $6,000 per year.
• Post‑training increase of $5,000.

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted personal training and merchandise – including supplements.
• Employee referral program.
• Daily pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay. *
• Group health, dental, vision, supplemental life, employee assistance program and even pet insurance are offered!*
• 401(k) + company matching!*
• Personal education growth options with Sophia Learning.
• Based on eligibility of tenure and full‑time vs. part‑time employment.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

To view more information on our CCPA policy, click HERE.

E&O is The Law – click here for more information.

Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled.

EōS Fitness participates in the government E-Verify program. Please review the details of this program by clicking here.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at 619.467.4283.