District Operations Manager

Eosfitness; San Antonio (TX); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training

401(k) with Company matching

Daily Pay offered

Group health, dental, vision

Job summary

EōS Fitness is actively seeking a District Operations Manager to lead multiple gym locations in San Antonio, Texas. The ideal candidate will bring over five years of customer service experience and at least three years of management expertise. Responsibilities include managing operations, ensuring adherence to company standards, and developing strong teams.

This role emphasizes leadership, community engagement, and a commitment to delivering an exceptional member experience. Benefits include competitive pay, bonus opportunities, and a free membership for you and one family member.

Qualifications

• 5+ years of Customer Service experience.
• 3+ years of management/leadership experience.
• 1+ year of multi-unit management.
• Strong communication skills for interacting with various stakeholders.
• Excellent relationship-building skills with individuals at all levels.

Responsibilities

• Ensure gym locations operate efficiently and effectively.
• Recruit, train, and develop gym managers and staff.
• Exhibit leadership by prioritizing tasks and communicating effectively.
• Lead CPR certification sessions and maintain records.
• Promote positive member experience and ensure high standards.

Skills

Customer Service experience

Management/Leadership experience

Strong communication skills

Relationship building

Detail orientation

MS Office skills

Job description

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Core Values

Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Position Purpose

Develop a team that delivers exceptional customer experience and hits business objectives.

Responsibilities

• Ensure all gym locations operate efficiently and effectively, adhering to company policies and standards.
• Recruit, train, and develop gym managers and staff to maintain a high-performance team.
• Exhibit leadership by prioritizing tasks, coaching for performance, communicating effectively, and conducting business analysis.
• Lead CPR certification sessions, adhere to organizational guidelines, and maintain all CPR records for the district.
• Deliver comprehensive and engaging hands‑on training for adult learners, providing real‑time support and feedback.
• Promote a positive member experience by ensuring high standards of service, cleanliness, and facility maintenance.
• Analyze key performance indicators (KPIs) to assess and improve operational effectiveness and drive growth, e.g., Medallia.
• Ensure compliance with health and safety regulations, company policies, procedures, and industry standards.
• Address and resolve any operational issues, member complaints, or staff concerns promptly and effectively.
• Foster a collaborative environment among gym managers and staff to share best practices and drive continuous improvement.
• Build relationships within the community to enhance brand visibility and attract new members.

Qualifications

• Minimum of 5 years of Customer Service experience.
• Minimum of 3 years of management/leadership experience.
• Minimum of 1 year of multi‑unit management (the District Operations Manager may oversee 4‑6 locations depending on the market).
• Previous experience delivering excellent customer service and training.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• Excellent relationship‑building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time‑management, organizational, and record‑keeping skills.
• Excellent MS Office skills, particularly Excel.
• Embraces the Core Values of EōS Fitness.

Requirements

• Must successfully pass a background check.
• Must obtain a CPR and Trainer certification within the first 30 days of employment.
• Must have a valid Driver's License.
• Must maintain a clean motor‑vehicle record throughout employment.
• Must have reliable transportation to and from multiple job locations.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate the Company computer system, including document preparation, data entry, and report reading.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

Additional Earnings

• Eligible for bonus opportunities.
• Post‑training salary increase.

Salary Pay Range

$80,000 – $95,000 USD

Benefits and Perks

• Highly energetic and collaborative team.
• Management team that cares about professional development.
• Free membership for you and one family member.
• Discounted Personal Training and merchandise, including supplements.
• Employee referral program.
• Daily Pay offered – access funds before payday.
• Competitive pay plus vacation, holiday, and sick pay (subject to eligibility).
• Group health, dental, vision, Supplemental Life, and Employee Assistance Program (subject to eligibility).
• 401(k) with Company matching (subject to eligibility).
• Personal education growth options through Sophia Learning.

Equal Opportunity Employer

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.