District Operations Manager

Eosfitness; Tampa (FL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted personal training and merchandise

401(k) with company matching

Job summary

Eosfitness is seeking a District Operations Manager in Tampa, Florida. This role involves overseeing multiple gym locations, ensuring operational excellence, and maintaining high standards of customer service. The ideal candidate will possess strong leadership skills and a passion for fostering a positive workplace culture.

Responsibilities include recruiting and developing staff, compliance with company policies, and enhancing member experiences. Candidates should have minimum 5 years of customer service and 3 years of management experience.

Qualifications

• Minimum of 5 years of customer service experience.
• Minimum of 3 years of management experience.
• Strong communication skills with all levels.

Responsibilities

• Oversee gym locations to ensure efficient operations.
• Recruit, train, and develop gym managers and staff.
• Compliance with health and safety regulations.

Skills

Customer Service

Management experience

Communication skills

Leadership

Organizational skills

Tools

MS Office

Communication systems

Job description

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but also in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Our District Operations Manager is responsible for overseeing the Service team and supporting day-to-day Operations tasks, including but not limited to people leadership, recruiting, inventory, schedules, payroll, budgets, facility maintenance, and most importantly, the member and team member experience. We’re looking for someone with prior management experience overseeing multiple locations, genuine customer service skills, and a passion for fostering a great workplace culture. This role requires strong organizational skills to manage daily, weekly, and monthly operational priorities. Reporting to our Regional VP of Operations, the District Operations Manager will be responsible for supporting the overall success of the clubs in their designated district by developing our team to ensure we are aligned in providing an exceptionally positive experience for our staff, members, and guests.

Position Purpose

Develop a team that delivers exceptional customer experience and hits business objectives.

Responsibilities

• Ensure all gym locations operate efficiently and effectively, adhering to company policies and standards.
• Recruit, train, and develop gym managers and staff to maintain a high-performance team.
• Exhibit leadership by prioritizing tasks, coaching for performance, communicating effectively, and conducting business analysis.
• Lead CPR certification sessions, adhering to organizational guidelines and responsible for all CPR records for the district.
• Deliver comprehensive and engaging hands‑on training for adult learners providing real‑time support and feedback.
• Promote a positive member experience by ensuring high standards of service, cleanliness, and facility maintenance.
• Analyze key performance indicators (KPIs) to assess and improve operational effectiveness and drive growth, e.g., Medallia.
• Ensure compliance with health and safety regulations, as well as company policies, procedures, and industry standards.
• Address and resolve any operational issues, member complaints, or staff concerns promptly and effectively.
• Foster a collaborative environment among gym managers and staff to share best practices and drive continuous improvement.
• Build relationships within the community to enhance brand visibility and attract new members.

Qualifications

• Minimum of 5 years of Customer Service experience.
• Minimum of 3 years of management/leadership experience.
• Minimum of 1 year of multi‑unit management; the District Operations Manager may oversee 4–6 locations depending on the market.
• Previous experience delivering excellent customer service and training.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors, i.e., calm, professional, and empathetic to all levels.
• Excellent relationship‑building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; good time management, organizational, and record‑keeping skills.
• Excellent MS Office skills, particularly Excel.
• Embrace our Core Values.

Requirements

• Must successfully pass background check.
• Must obtain a CPR and trainer certification within the first 30 days of employment.
• Must have a valid driver’s license.
• Must maintain a clean motor vehicle record throughout employment.
• Must have reliable transportation to and from multiple job locations.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Must access and operate the company computer system, including preparing documents, entering data, and reading reports.
• Ability to bend routinely and lift more than 40 lbs.

Additional earnings

• Base salary plus eligible bonus opportunities.
• Post‑training increase.

Salary Pay Range

$70,000 – $75,000 USD

Benefits and Perks

• A highly energetic and collaborative team.
• Management that cares about your professional development.
• Free membership for you and one family member.
• Discounted personal training and merchandise – including supplements.
• Employee referral program.
• Daily pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group health, dental, vision, supplemental life, and employee assistant program.
• 401(k) with company matching.
• Personal education growth options with Sophia Learning.

Equal Opportunity Employer

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.