District Manager - Pemigewasset 2027

Outdoor Recreation Hospitality llc; Campton (NH); On-site; USD 70,000 - 100,000; Full time

Job summary

Outdoor Recreation Hospitality LLC, dba White Mountain – Pemigewasset-, is seeking a District Manager to lead operations across assigned recreation areas. The role reports to the General Manager and oversees training, scheduling, and facility maintenance within multiple campground sites.

The District Manager will manage staff, ensure safety, and uphold company standards while coordinating with agencies and the public.

Qualifications

• Strong customer service skills and ability to interact with the public.
• Excellent verbal and written communication.
• Flexible, adaptable and resilient with leadership experience.
• Willingness to work a flexible, full-time schedule, including evenings, weekends and holidays.
• Basic computer skills and money handling.

Responsibilities

• Oversees the general operations within an assigned area and ensures compliance with standards.
• Supervises and trains hosts and maintenance staff per procedures and builds effective working relationships.
• Participates in training workshops and safety tailgate meetings for staff.
• Maintains good relationships with employees, agencies, and the visiting public.
• Handles visitor concerns and rules violations in a courteous, professional manner.
• Troubleshoots situations and recommends improvements to operations.
• Performs manual tasks and assists with maintenance tasks as needed.
• Assists with fee collection, deposits, and revenue reporting.
• Collects time cards and submits summaries to the Operations Manager.
• Reports hazards and enforces company safety and service standards.
• Fills in for hosts during breaks and vacations; maintains vehicles and equipment.
• Performs other related duties as assigned.

Skills

Customer service

Verbal communication

Written communication

People management

Flexibility

Decision making

Conflict resolution

Administrative skills

Money handling

Safety awareness

Job description

Outdoor Recreation Hospitality LLC, dba White Mountain – Pemigewasset-The Pemigewasset District of the White Mountain National Forest offers the opportunity to explore and help manage one of New England’s most scenic and rugged areas, including popular hiking destinations like Franconia Notch and Mount Moosilauke. We offer exciting and rewarding roles for those passionate about the outdoors, allowing you to contribute to preserving the natural beauty of the White Mountains and supporting visitors in their exploration of this iconic region. Join our 2027 team today!

Interested? Let’s Talk!
We encourage applicants to reach out for more details about each campground’s unique offerings. Whether you're a seasoned outdoor professional or looking to start a new adventure, we’d love to hear from you!

Title:District Manager

Reports To:General Manager

Department:Operations
Summary: The District Manager position is assigned to a selected recreation area (or cluster of smaller areas) within a larger recreation complex. This may include a large campground or day use area, or a cluster of campgrounds and use areas. The District Manager reports directly to an Operations/General Manager, and is responsible for training, scheduling, regular operations, facility maintenance, equipment use and care, tool use, care, and storage, within the assigned campground(s).
RESPONSIBILITES:

• Oversees the general operations within an assigned area; calls attention to any operational deficiencies to comply with Permit, Operating Plan and Company operating standards.
• Supervises and trains hosts and maintenance personnel according to established procedures and develops effective working relationships with same.
• Assists in conducting training workshops, including new hire orientation at the beginning of each season and ongoing safety tailgate meetings.
• Maintains a good working relationship with fellow employees, governmental agency representatives, and the visiting public.
• Handles visitor complaints and rules violations in a courteous and professional manner and seeks to resolve such situations quickly and effectively.
• Troubleshoots and responds to situations as they occur within permitted areas.
• Makes suggestions and recommendations to improve or streamline operations.
• Performs manual labor tasks and may perform or supervise certain construction and maintenance tasks; assists maintenance personnel in the performance of routine duties.
• Assists/participates in all phases of fee collection, facility and grounds maintenance tasks, and water and utility system testing as needed.
• Secures, processes and maintains all records pertaining to deposits and revenues, and submits reports as directed.
• Collects time cards and submits completed summaries to Operations Manager.
• Reports problems and any unsafe or hazardous conditions as they are discovered, and enforces rules according to Company customer service standards.
• Fills in for hosts during breaks, sick leaves and vacations.
• Maintains the cleanliness and general condition of assigned vehicles and equipment.
• Performs and assists with all other related duties as assigned.

REQUIREMENTS:

• Strong customer service skills; enjoys working in an environment of extensive public contact.
• Strong verbal and written communication skills.
• Flexible, adaptable and resilient.
• Prior personnel management experience a plus; open to feedback and possess a desire for continuous learning.
• Must be willing and available to work a flexible, full-time schedule, including regular evenings, weekends, holidays, and other hours as operational needs require.
• Possesses common sense and good judgement; able to make decisions within the boundaries of this position.
• Basic manual labor abilities, including an ability and willingness to clean and sanitize facilities with a variety of cleaning agents and chemicals.
• Willingness and ability to consistently move about the facility and occasionally lift 20+lbs.
• Excellent verbal and written communications skills.
• Solid administrative abilities and computer skills, including recordkeeping and money handling.
• Ability to effectively handle a variety of conflicts.
• Must be able to work with minimal supervision and be able to learn quickly and follow instructions accurately.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Eligible employees are offered health benefit. All hours worked will be paid.