District Manager - Saco 2027

Outdoor Recreation Hospitality llc; Campton (NH); On-site; USD 70,000 - 95,000; Full time

Job summary

Outdoor Recreation Hospitality LLC, dba White Mountain – Saco- in the White Mountain National Forest is seeking a District Manager to oversee one recreation area or cluster of campgrounds. You will report to the General Manager and lead training, scheduling, and daily operations, ensuring facility maintenance, safety, and excellent guest experiences.

The role requires managing hosts and maintenance teams, handling visitor interactions, and coordinating with agencies.

Qualifications

• Strong customer service skills; enjoys working in an environment of extensive public contact.
• Strong verbal and written communication skills.
• Flexible, adaptable and resilient.
• Prior personnel management experience a plus; open to feedback and desire for continuous learning.
• Must be willing and available to work a flexible, full-time schedule, including evenings, weekends, holidays, and other hours as operational needs require.

Responsibilities

• Oversees general operations within an assigned area; calls attention to any operational deficiencies to comply with Permit, Operating Plan and Company standards.
• Supervises and trains hosts and maintenance personnel; develops effective working relationships with them.
• Assists in conducting training workshops, including new hire orientation and ongoing safety tailgate meetings.
• Maintains a good working relationship with fellow employees, governmental agency representatives, and the visiting public.
• Handles visitor complaints and rules violations in a courteous and professional manner; resolves situations quickly and effectively.
• Troubleshoots and responds to situations within permitted areas.
• Makes suggestions and recommendations to improve or streamline operations.
• Performs manual labor tasks and may supervise construction/maintenance tasks; assists maintenance personnel.
• Assists in fee collection, facility/grounds maintenance, and water/utilities testing as needed.
• Secures, processes and maintains records pertaining to deposits and revenues; submits reports as directed.
• Collects time cards and submits summaries to Operations Manager.
• Reports problems and unsafe conditions; enforces company standards.
• Fills in for hosts during breaks, vacations; maintains vehicles and equipment.
• Performs other related duties as assigned.

Skills

Customer service

Communication

Flexibility

Leadership

Problem solving

Job description

Outdoor Recreation Hospitality LLC, dba White Mountain – Saco- Working at the White Mountain National Forest in the Saco District offers the opportunity to be part of one of New England’s most scenic regions, known for its majestic mountains, rivers, and vibrant forests. The positions for our upcoming 2027 season are fulfilling jobs for outdoor enthusiasts, offering the chance to help preserve and share the beauty of the White Mountains while supporting memorable experiences for visitors.

Interested? Let’s Talk!

We encourage applicants to reach out for more details about each campground’s unique offerings. Whether you're a seasoned outdoor professional or looking to start a new adventure, we’d love to hear from you!

Title

District Manager

Reports To

General Manager

Department

Operations

Summary

The District Manager position is assigned to a selected recreation area (or cluster of smaller areas) within a larger recreation complex. This may include a large campground or day use area, or a cluster of campgrounds and use areas. The District Manager reports directly to an Operations/General Manager, and is responsible for training, scheduling, regular operations, facility maintenance, equipment use and care, tool use, care, and storage, within the assigned campground(s).

RESPONSIBILITES

• Oversees the general operations within an assigned area; calls attention to any operational deficiencies to comply with Permit, Operating Plan and Company operating standards.
• Supervises and trains hosts and maintenance personnel according to established procedures and develops effective working relationships with same.
• Assists in conducting training workshops, including new hire orientation at the beginning of each season and ongoing safety tailgate meetings.
• Maintains a good working relationship with fellow employees, governmental agency representatives, and the visiting public.
• Handles visitor complaints and rules violations in a courteous and professional manner and seeks to resolve such situations quickly and effectively.
• Troubleshoots and responds to situations as they occur within permitted areas.
• Makes suggestions and recommendations to improve or streamline operations.
• Performs manual labor tasks and may perform or supervise certain construction and maintenance tasks; assists maintenance personnel in the performance of routine duties.
• Assists/participates in all phases of fee collection, facility and grounds maintenance tasks, and water and utility system testing as needed.
• Secures, processes and maintains all records pertaining to deposits and revenues, and submits reports as directed.
• Collects time cards and submits completed summaries to Operations Manager.
• Reports problems and any unsafe or hazardous conditions as they are discovered, and enforces rules according to Company customer service standards.
• Fills in for hosts during breaks, sick leaves and vacations.
• Maintains the cleanliness and general condition of assigned vehicles and equipment.
• Performs and assists with all other related duties as assigned.

REQUIREMENTS

• Strong customer service skills; enjoys working in an environment of extensive public contact.
• Strong verbal and written communication skills.
• Flexible, adaptable and resilient.
• Prior personnel management experience a plus; open to feedback and possess a desire for continuous learning.
• Must be willing and available to work a flexible, full-time schedule, including regular evenings, weekends, holidays, and other hours as operational needs require.
• Posesses common sense and good judgement; able to make decisions within the boundaries of this position.
• Basic manual labor abilities, including an ability and willingness to clean and sanitize facilities with a variety of cleaning agents and chemicals.
• Willingness and ability to consistently move about the facility and occasionally lift 20+lbs.
• Excellent verbal and written communications skills.
• Solid administrative abilities and computer skills, including recordkeeping and money handling.
• Ability to effectively handle a variety of conflicts.
• Must be able to work with minimal supervision and be able to learn quickly and follow instructions accurately.
• Employees who choose to reside on-site must provide a suitable recreational vehicle (RV) for living accommodations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Eligible employees are offered health benefit. All hours worked will be paid.